Kimberly Ventura
Annapolis,MD
Summary
Experienced individual with a proven ability to oversee operations while ensuring exceptional patient care and service. Skilled in problem-solving, communication, handling sensitive information, and leading a team of receptionists to maintain efficiency and a positive environment. Adept at training staff and resolving complex issues. Known for exceptional communication skills, attention to detail, and a commitment to supporting patients and healthcare providers.
Overview
10
10
years of professional experience
Work History
Lead Client Service Coordinator
Chesapeake Medical Imaging
10.2018 - Current
- Recruited and trained new employees to meet job requirements.
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Processed payments from customers using a variety of payment methods.
- Monitored and supervised multi-line phone system.
- Reviewed and adjust employee shifts in accordance with staffing needs.
- Assisted regional managers in staffing management and disciplinary plans.
Lead Receptionist
Floyds Barbershop
08.2015 - 10.2018
- Monitored office supplies inventory and place orders when necessary.
- Performed opening, closing duties such as counting cash drawers and setting up.
- Recruited, hired and trained new hires to optimize profitability.
Education
Dental Assisting
Anne Arundel Community College
High School Diploma - undefined
South River High School
Skills
- Exceptional communication
- Strong organization
- Client relationship building
- Bilingual English and Spanish
- Time management expertise
- Management skills
Timeline
Lead Client Service Coordinator
Chesapeake Medical Imaging
10.2018 - Current
Lead Receptionist
Floyds Barbershop
08.2015 - 10.2018
Dental Assisting
Anne Arundel Community College
High School Diploma - undefined
South River High School