Kimberly Villacampa
Hope Mills,NC
Summary
Licensed Life & Health Insurance Producer with hands-on experience in application processing, policy review, and high-volume case management. Detail-oriented and highly organized with strong computer and documentation skills, including experience with ticketing systems and non-voice support (email/chat). Seeking a remote Insurance Processor or Underwriting Assistant role to support operations through accurate data entry, policy verification, and administrative coordination.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Producer (Licensed – Life & Health)
American Income Life Insurance Company (Globe Life)
REMOTE
10.2024 - Current
- Processed and reviewed life and health insurance applications, ensuring accuracy and completeness
- Performed policy verification and resolved discrepancies through email and internal systems
- Maintained detailed documentation and policy records for compliance and tracking
- Managed multiple cases simultaneously in a high-volume environment while meeting deadlines
- Applied underwriting guidelines and insurance knowledge to support application approvals
Senior IS Tech
CVS Pharmacy
Remote
08.2023 - 02.2024
- Handled high-volume ticket queues supporting 200+ employees weekly, ensuring timely issue resolution
- Used ServiceNow to document, track, and escalate cases; similar to insurance case management systems
- Investigated and resolved system, hardware, and POS-related issues with strong attention to detail
- Coordinated with field technicians and internal teams to ensure completion of assigned tasks
- Created documentation and process guides, improving workflow efficiency and consistency
- Reduced system downtime through proactive issue identification and resolution
IT Shared Service/Service Desk Specialist
United States Steel Corporation
Pittsburgh, PA
09.2022 - 04.2023
- Resolved 300+ tickets monthly while meeting SLA targets in a fast-paced environment
- Managed requests via chat, email, and ticketing systems (non-voice support experience)
- Verified user access and ensured compliance with company security policies
- Documented all cases accurately using HP Service Manager for tracking and auditing
- Assisted 500+ users monthly with account access and system issues, ensuring accuracy and data integrity
Professional Semi-Permanent Makeup Artist
BrowQueen LLC
Fayetteville, NC
03.2021 - 08.2022
- Maintained accurate client records, payments, and service documentation
- Managed scheduling, customer profiles, and administrative tasks daily
- Ensured high customer satisfaction through attention to detail and organization
- Handled social media and client communication, primarily via messaging and email
Participant Service Agent
Sykes Enterprises Inc, WexHealth
Remote
08.2020 - 03.2021
- Assisted clients with FSA/HSA accounts, claims, and eligibility verification
- Processed account updates and maintained accurate records and documentation
- Troubleshot account issues (locked accounts, access problems) with strong problem-solving skills
- Guided users through systems remotely, similar to insurance account support
- Ensured compliance with federal and state regulations in handling financial/health data
Credit Card Specialist/Call Center Agent
Sykes Enterprises Inc, PNC Bank
Fayetteville, NC
12.2019 - 05.2020
- Managed high-volume customer inquiries while maintaining accuracy and professionalism
- Reviewed account details, transactions, and discrepancies to resolve issues
- Applied problem-solving and analytical skills to handle sensitive financial data
Education
No Degree - Completed Coursework in Operating Systems
Fayetteville Technical Community College
Fayetteville, NC12-2023
High School Diploma -
Overhills High School
Spring Lake, NC06-2016
Skills
- Operating Systems (Windows, macOS, iOS)
- Insurance Application Processing
- Policy Review & Verification
- Email & Chat Support
- Data Entry & Documentation
- Written Communication
- Record Management & Compliance
- Client/Case Coordination
- ServiceNow, HP Service Manager
Insurance & Administrative
Communication (Non-Voice)
Systems & Tools
Core Strengths
- Attention to Detail
- Microsoft Word & Excel
- Critical Thinking & Problem Solving
- CRM / Case Management Systems
- High-Volume Workload Management
- Application Support & Troubleshooting
- TCP/IP Fundamentals
- Active Directory, Azure, Intune
- Virtual Machines (Hyper-V, Linux, Windows)
- VPN, RDP, Mobile Device Management
- Cloud Systems (Basic Knowledge)
Technical Support & Systems
Additional Technical Knowledge
Certification
Licensed Life & Health Insurance Producer
- NPN: 21353395
States: NC, SC, VA, OH, GA, OR, MD, TN, MT, MI, CO
Languages
Bantayanon
Native or Bilingual
Tagalog
Native or Bilingual
Bisaya/Cebuano
Native or Bilingual
Timeline
Insurance Producer (Licensed – Life & Health)
American Income Life Insurance Company (Globe Life)
10.2024 - Current
Senior IS Tech
CVS Pharmacy
08.2023 - 02.2024
IT Shared Service/Service Desk Specialist
United States Steel Corporation
09.2022 - 04.2023
Professional Semi-Permanent Makeup Artist
BrowQueen LLC
03.2021 - 08.2022
Participant Service Agent
Sykes Enterprises Inc, WexHealth
08.2020 - 03.2021
Credit Card Specialist/Call Center Agent
Sykes Enterprises Inc, PNC Bank
12.2019 - 05.2020
No Degree - Completed Coursework in Operating Systems
Fayetteville Technical Community College
High School Diploma -
Overhills High School