Kimberly Vongnaraj

• Discovered new prospects through traditional marketing techniques, digital marketing, and social media.

• Participated in industry trade shows and networking events to expand professional network, generate leads, and increase brand visibility.

• Cross-trained on different tasks to assist in various sales roles during employee absences or busy periods.

• Resolved customer issues quickly to recapture loyalty and prevent lost sales.

• Addressed customer complaints following company procedures.

• Kept detailed records of sales or other business transaction records, inputting data into company system.

• Liaised with customers in person, online and by phone.

• Worked to achieve and surpass sales targets to impact revenue, profitability, and market share.

• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Communicated with managers of other departments to maintain transparency.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Helped store management meet standards of service and quality in daily operations.