Kimberly Voss
St. Charles,MO
Summary
Dedicated and technically skilled business professional with a versatile skill set in both on-site and remote settings. Strengths include strong customer service and interpersonal skills, clear and concise communication skills both written and verbal, software versatility, Executive Assistant, Call Center Development and Support, A/R, A/P and Payroll Administration including knowledge of technical/skilled Union tradespeople, Medical Billing Specialist, Corporate Legal Administration, Logistics Management, E-Commerce, CRM and POS systems, Dispatch, and Inventory Control. Experience creating and implementing operational and procedural improvements. Mutli-task, highly organized, excel in high stress environment, detail minded. Excellent computer software, internet, math, research and problem solving skills (think like Sherlock Holmes).
Overview
24
24
years of professional experience
2
2
years of post-secondary education
Work History
Google Fiber Customer Support
OneSupport
Austin, TX
06.2022 - Current
- Customer support related to Google Fiber Service in various parts of the United States. Incoming calls with regard to technical issues, along with outages, and billing.
Accounts Payable Specialist
Lumeris
Creve Coeur, MO
01.2022 - 03.2022
- Dispatch and Client Service Coordinator, key contact for customer and client service issues, implement proper A/R invoicing, collections, posting of payments, and A/P vendor invoice review, approval, T&M Project auditing, payroll and A/P check processing
- Also, key in training staff on ViewPoint software in order to streamline project management on multi-million dollar projects
- Job Initialization within an industrial Conveyance and Fabricating Supplier
- Assist in project coordination between the site and Project Managers
- Review initialization, cost control and cross project dependencies, along with sales and inventory referencing
- Also, experience in the service industry
- Contract assignment dates and roles are listed below
- (During move to Saint Charles and then the concerns with Covid I did not seek employment until the summer of last year).
- Investigated daily variances and corrected errors to resolve discrepancies.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
- Used advanced software skills to produce high-quality documents, reports and presentations.
- Organized budget documentation and tracked expenses to maintain tight business controls.
Sales Support
King Filtration
St. Louis, MO
09.2021 - 12.2021
- Fill in for sales support documentation
A/R and A/P Specialist
Staat
St. Louis, MO
07.2021 - 09.2021
- Followed all company policies and procedures to deliver quality work.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Maintained current understanding of market conditions, compliance standards and best practices. Strength in utilizing CSR software and Viewpoint for customer A/R and vendor A/P
King Filtration
09.2021 - 11.2021
- In-house Sales, customer support via phone and email.
03.2019 - 05.2019
- LED exteriors lighting group handling all office affairs and call center support, along with dispatch of maintenance teams through Robert Half.
Schilling IT Group
09.2018 - 12.2018
- Initially assisted with company’s finances and moved to IT support call center after first 4 weeks..
Robert Half
01.2017 - 09.2018
HR
Addeco Staffing
11.2016 - 01.2017
- Position to assist with 3 part interviewing future employees for Labor positions with Arcelor-Mittal Steel (Based in Indiana)
Office Manager/Cost Controller
Stevens Engineers & Constructors
06.2015 - 11.2016
- Catalyst in facilitating procurement of Aged Receivables of $2.7 million from Industrial Clients; receivables are down to .07% within 90 days
- Created Fiscal year reporting documentation comparing invoiced totals, receivables, estimates and profit/loss variances
- Built client/vendor relationships with high level corporate members of International Industrial Corporations
- Oversaw Administrative Staff who facilitated union trade payroll, invoicing to clients and purchase order management with vendors.
Customer Service representatives
01.2008 - 01.2015
- Our family was afforded the opportunity for me to be home to better our home life), ; Call Center implementation and management, improved service quality and increased sales by developing a strong knowledge of company's products and services with information from over 800 manufacturers providing quality products for the home
- Interviewed, hired and trained new quality customer service representatives
- Provided detailed monthly departmental reports and updates to senior management
- Addressed negative customer feedback immediately
- Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction
- Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the
Office Manager
Richard P. Busse
Valparaiso, IN
10.2005 - 10.2008
- Handled Bankruptcy filings for clients with the court system
- Networked office computer systems and peripherals
- Managed payroll, Accounts Receivables and Accounts Payables
Business Sales Manager
Gateway Consumer Electronics
Merrillville, IN
04.2003 - 04.2004
- Monitored the daily activities of seven customer sales advisors
- Forecasted goals based on prior market trends for individual advisors
- Interacted with District and Regional Managers on a weekly basis to advise on store progress
- Utilized Siebel System for order input; average order size $30,000 with 15 pieces of equipment
- Consistent follow-up with customers to advise on order progress, and order implementation of product into their business location
- Trained sales staff during transition from utilizing AS400 system to Siebel for point of sale use
Executive Assistant and Customer Service Coordinator
UCC, DirectBuy
Merrillville, IN
07.1998 - 04.2003
- Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site
Customer Service
Jacobs Constructors
01.1996 - 01.1998
- Installation and implementation of proprietary payroll system for direct hire project with union trades for, Experienced in contractor support at industrial site locations, inclusive of steel mills and refineries through Cole Engineering
01.1988 - 01.1990
- Played an instrumental role in retaining a customer base of 4,000 individual customers
- Increased orders from first year at $800,000 to $4 million by year three of new division of the company as the Customer Service Coordinator with UCC (now known as DirectBuy)
- Also, provided executive support to Senior Vice President of Franchise Relations
- Increased Small Business Sales from 55% achieved goal to 97% within 3 months as the Business Sales Manager with Gateway Computers.
Education
Network Engineering / Computer Science, Business Management
Kaplan University
01.2003 - 01.2005
Skills
include, Call Center Development and Management, Office Management, Customer Service Management, Task Force Development, Team Building and Supervision, Payroll, Accounts Payable, and Accounts Receivable Management, Invoice Audit, Expense Reduction, Retail Sales, Retail Management, and strong research skillset Proficient in Word, Excel, Outlook, Quickbooks, AS400 systems, Siebel, ViewPoint, Maxwell Suites, ConnectWise, RingCentral, ERP, POS, CRM and various proprietary operating systems, all facets of communication via social media (ie Facebook, Twitter, Instagram)
Self-Motivated
Good Telephone Etiquette
Planning and Coordination
Maintenance and Repair
Dependable and Responsible
Critical Thinking
Active Listening
Organization and Time Management
Teambuilding
Multitasking Abilities
Analytical and Critical Thinking
Excellent Communication
Interpersonal Communication
Clerical Support
Written Communication
[Type] Software Proficiency
Teamwork and Collaboration
Problem-Solving
Timeline
Google Fiber Customer Support
OneSupport
06.2022 - Current
Accounts Payable Specialist
Lumeris
01.2022 - 03.2022
Sales Support
King Filtration
09.2021 - 12.2021
King Filtration
09.2021 - 11.2021
A/R and A/P Specialist
Staat
07.2021 - 09.2021
03.2019 - 05.2019
Schilling IT Group
09.2018 - 12.2018
Robert Half
01.2017 - 09.2018
HR
Addeco Staffing
11.2016 - 01.2017
Office Manager/Cost Controller
Stevens Engineers & Constructors
06.2015 - 11.2016
Customer Service representatives
01.2008 - 01.2015
Office Manager
Richard P. Busse
10.2005 - 10.2008
Business Sales Manager
Gateway Consumer Electronics
04.2003 - 04.2004
Network Engineering / Computer Science, Business Management
Kaplan University
01.2003 - 01.2005
Executive Assistant and Customer Service Coordinator
UCC, DirectBuy
07.1998 - 04.2003
Customer Service
Jacobs Constructors
01.1996 - 01.1998
01.1988 - 01.1990