Kimberly Walsh
Gold Bar,WA
Summary
Dynamic coffee shop owner with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in multitasking, teamwork, and problem-solving, consistently delivering exceptional service in a fast-paced environment.
Overview
29
29
years of professional experience
Work History
Coffee Shop Owner
The Red Cup
Maltby, Wa
01.2007 - 09.2025
- Owned and operated a successful and fast paced double sided drive through coffee shop.
- Executed multiple tasks simultaneously, including drink preparation, customer interaction, and payment processing. Creating multiple drinks, conversing with customers and taking payments for multiple customers at a time.
- Excelled in high-pressure situations while maintaining quality service.
- Developed and implemented operational procedures to enhance efficiency and customer satisfaction.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Oversaw daily financial transactions, maintaining accurate records of sales and expenses.
- Analyzed customer feedback to identify service improvement areas and refine product offerings.
- Coordinated marketing initiatives that increased community engagement and enhanced brand visibility.
- Enhanced aesthetic of coffee stand, leading to positive reviews and increased foot traffic.
- Developed strong relationships with vendors for consistent quality control of products served at the coffee stand.
- Streamlined operations for efficiency by optimizing employee scheduling and task allocation.
- Conducted regular maintenance checks on equipment to ensure optimal functionality, reducing downtime due to malfunctions.
- Increased customer satisfaction by implementing new menu items based on feedback and market trends.
- Maintained a clean, safe, and inviting atmosphere for customers to enjoy their coffee experience.
- Reduced waste by closely monitoring inventory levels and implementing a more effective ordering system.
- Expanded product offerings to cater to various dietary needs, increasing overall clientele base.
- Established clear communication channels among staff members, fostering teamwork while ensuring efficient day-to-day operations.
- Introduced loyalty programs to reward repeat customers and encourage brand loyalty.
- Regularly reviewed industry trends and competitor activity to identify potential opportunities for growth or improvement within the business.
- Managed financial aspects of the business, including budgeting, payroll processing, and tax compliance.
- Managed employee schedules, delegated work, and monitored food quality and service performance.
- Managed payroll, daily deposits, and cost controls.
- Planned and executed strategies to increase customer loyalty and retention.
- Recruited, hired, and trained talented staff to fill vacancies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maintained effective supply levels by monitoring and reordering coffee, food, and dry goods.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Trained and mentored staff on coffee preparation techniques and customer service standards.
- Utilized Sage accounting software for managing financial records and transactions.
- Experience in accounting, managing payroll, invoicing, bookkeeping, and taxes.
Restaurant Waitress
The Maltby Cafe
Maltby, WA
06.1996 - 01.2007
- Delivered exceptional customer service in fast-paced dining environment.
- Maintained accurate order processing and timely delivery to enhance guest satisfaction.
- Implemented upselling techniques that positively influenced overall sales performance.
- Increased revenue by upselling menu items and suggesting daily specials based on individual preferences.
- Managed multiple tables effectively, ensuring prompt attention to guests' needs.
- Streamlined dining experience for guests by efficiently managing food orders and delivering meals promptly.
- Resolved customer complaints swiftly, enhancing overall dining experience and retention.
- Collaborated with kitchen staff to ensure efficient food preparation and presentation.
- Facilitated smooth communication between front-of-house and back-of-house teams during peak hours to ensure efficient service delivery.
- Trained new waitstaff on menu knowledge and service standards to uphold quality.
- Ensured accurate and timely processing of credit card transactions. via card processing systems.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Monitored cleanliness and organization of dining area to comply with health standards.
- Maintained cleanliness by bussing tables and resetting for incoming patrons. to keep dining room and work areas clean.
- Maximized table turnover rate with timely seating of new customers and effective coordination with the kitchen staff.
- Reduced errors in order processing by double-checking each ticket before submitting it to the kitchen staff.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Built friendly connections with regular customers to enhance their dining experience. with regular customers.
- Completed credit payments via card processing systems.
- Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Cultivated warm relationships with regular customers.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sales Associate
Sunworks Botique
Quincy, WA
06.2002 - 10.2006
- Worked as a seasonal employee during summer months, assisting with various store operations.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Operated point-of-sale system efficiently for accurate transactions and cash handling.
- Resolved customer complaints promptly, contributing to high levels of satisfaction and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained organized merchandise displays to attract customer interest and increase sales.
- Collaborated with team members to ensure timely restocking of inventory on sales floor.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Waitress/Bartender
Tower Pizza
Quincy, WA
06.2002 - 09.2006
- Worked during summer season to assist with various tasks.
- Provided exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Efficiently managed bar inventory, ensuring availability of high-demand beverages and minimizing waste.
- Developed creative cocktail specials that increased beverage sales and attracted repeat customers.
- Implemented streamlined processes for order taking and payments, reducing service time during peak hours.
- Collaborated with kitchen team to synchronize food and drink orders for timely service delivery.
- Oversaw daily operations of bar area, maintaining cleanliness standards and compliance with health regulations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Took phone orders, put together to-go food.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Supported kitchen operations by performing tasks such as dishwashing and food preparation to enhance customer experience.
Education
High School Diploma -
Bothell High School
Bothell, WASkills
- Sales proficiency
- Customer service excellence
- Customer service
- Analytical thinking
- Multitasking strength
- Cash handling
- Customer engagement
- Problem-solving
- Complex problem-solving
- Positive demeanor
- Cash management
- Adaptable scheduling
- Inventory management
- Customer engagement
- Flexible schedule
- Goal oriented
- Advanced problem-solving
- People skills
- Relationship management
- Business growth
- Marketing strategy
Timeline
Coffee Shop Owner
The Red Cup
01.2007 - 09.2025
Sales Associate
Sunworks Botique
06.2002 - 10.2006
Waitress/Bartender
Tower Pizza
06.2002 - 09.2006
Restaurant Waitress
The Maltby Cafe
06.1996 - 01.2007
High School Diploma -
Bothell High School