Kimberly Ward
Meridian,MS
Summary
Experienced professional with 16+ years of expertise in inventory control, managed care, and record keeping. Proven knowledge and quality-oriented approach to excel within your organization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Navigator
Ochsner Rush
Meridian, MS
10.2024 - Current
- Enhanced patient access by utilizing effective communication strategies.
- Assisted patients in scheduling healthcare appointments.
Child Support Specialist
Young Williams
Meridian, MS
07.2023 - 10.2024
- Led child support case management, ensuring compliance with legal guidelines and deadlines.
- Developed strategies to improve client communication and increase satisfaction.
- Analyzed complex cases to identify optimal resolutions for clients.
- Coordinated with legal teams to facilitate accurate documentation and filings.
- Enhanced child support enforcement by conducting thorough case investigations and analysis.
Call Center Representative
Iqor
Meridian, MS
12.2021 - 07.2023
- Managed high-volume inbound calls to resolve customer inquiries efficiently
- Provided exceptional service by addressing complaints and ensuring customer satisfaction
- Trained new team members on call handling procedures and best practices
- Delivered outstanding customer service amidst heavy call traffic.
CNA Secretary
THE SPECIALTY HOSPITAL OF MERIDIAN
Meridian, MS
03.2008 - 12.2021
- Oversaw telephone communications and maintained efficient call routing.
- Directed visitors to the appropriate staff based on their needs.
- Executed clerical tasks including supply inventory management.
- Transmit correspondence or medical records by mail, e-mail, or fax.
- Ensure delivery of messages and documents to appropriate team members.
- Gathered essential information by interviewing patients for various forms.
- Managed office equipment to streamline communication processes.
Assistant Manager
FAMILY DOLLAR
Meridian, MS
11.2016 - 05.2018
- Delivered exceptional customer service through proactive engagement.
- Lead and supervise team members executing sales and service tasks.
- Oversaw sales operations to guarantee customer satisfaction and product quality.
- Managed inventory by assessing stock levels and placing orders as needed.
- Instruct staff on how to handle difficult and complicated sales.
- Assign employees to specific duties
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Directed team efforts in cleaning, arranging displays, and facilitating merchandise transactions.
CNA
ALLIANCE HEALTH CENTER
Meridian, MS
07.2007 - 04.2008
- Utilized signal lights and bells to identify patient requirements.
- Facilitated patient care by aiding medical staff.
- Assessed patient interactions to determine assistance requirements.
- Conveyed patient status updates to nurses.
- Collected data on patient activities and treatment plans from healthcare professionals.
- Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
- Monitored vital signs including temperature, blood pressure, pulse, and respiration rate as instructed by healthcare staff.
CNA
GREATER MERIDIAN HEALTH CENTER
Meridian, MS
12.2006 - 07.2007
- Assist nurses or physicians in the operation of medical equipment or provision of patient care.
- Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas.
- Communicated patient complaints to nurses.
- Monitored and recorded vital signs as instructed by medical staff.
- Handled distribution of medical supplies such as dressing packs and treatment trays.
Education
Healthcare Assistant - Healthcare
Meridian Community College
Meridian, MS05.2004
GED - Academic
Meridian Community College
Meridian, MS05.2003
Skills
- Supply management
- Inventory
Certification
- CPR certification
- CNA
Timeline
Patient Navigator
Ochsner Rush
10.2024 - Current
Child Support Specialist
Young Williams
07.2023 - 10.2024
Call Center Representative
Iqor
12.2021 - 07.2023
Assistant Manager
FAMILY DOLLAR
11.2016 - 05.2018
CNA Secretary
THE SPECIALTY HOSPITAL OF MERIDIAN
03.2008 - 12.2021
CNA
ALLIANCE HEALTH CENTER
07.2007 - 04.2008
CNA
GREATER MERIDIAN HEALTH CENTER
12.2006 - 07.2007
Healthcare Assistant - Healthcare
Meridian Community College
GED - Academic
Meridian Community College