KIMBERLY WATKINS
AUGUSTA
Summary
Compassionate professional with a solid background in customer service and patient care. Known for building trust through effective communication and maintaining accurate electronic health records. Committed to supporting patient well-being and enhancing clinic efficiency.
Overview
33
33
years of professional experience
Work History
Medical Assistant
Augusta Nephrology and Internal Medicine
Augusta, GA
09.2018 - 04.2026
- Managed patient intake, including obtaining medical histories and conducting initial assessments.
- Coordinated scheduling of appointments, ensuring optimal patient flow and minimal wait times.
- Maintained accurate electronic health records (EHR), documenting patients' progress and test results efficiently.
- Trained new staff on office procedures, workflow efficiency, and patient care standards within the practice.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Optical Assistant
Casella Eye Center
Augusta, GA
08.1993 - 02.2016
- Assisted patients with contact lens fittings.
- Streamlined patient flow to enhance overall clinic efficiency and service delivery.
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Educated clients on proper eyewear maintenance and lens care.
- Managed appointment scheduling and patient follow-ups efficiently.
- Supported optical staff in maintaining inventory and equipment organization.
- Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
- Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
Education
High School Diploma -
George P. Butler
Augusta, GA05-1985
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Epic Training
- Data entry
- Reliable team player
- Electronic medical records
Timeline
Medical Assistant
Augusta Nephrology and Internal Medicine
09.2018 - 04.2026
Optical Assistant
Casella Eye Center
08.1993 - 02.2016
High School Diploma -
George P. Butler