Kimberly Weathersby
Customer Service Representive
Cypress ,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
8
8
years of post-secondary education
Work History
Customer Service Representative
U-Call Call Centers
Houston, TX
04.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
Director of Operations
Just Right Tax Service And Bookkeeping
Houston, Texas
01.2000 - 03.2018
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Managed procurement, inventory and warehouse operations.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Achieved team goals through formalized training plans, coaching and performance management.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
Education
Bachelor of Science - Accounting And Business Management
Lamar University
Beaumont, TX 08.1993 - 06.1997
High School Diploma -
Scarborough High School
Houston, TX 08.1989 - 06.1993
Skills
Complaint resolution
Account management
Professional telephone demeanor
Customer support
Documentation and reporting
Quality assurance
Problem-solving skills
Customer Relationship Management
Inbound phone calls
Technical Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Everybody gets so much information all day long that they lose their common sense.
Gertrude Stein
Timeline
Customer Service Representative
U-Call Call Centers
04.2018 - Current
Director of Operations
Just Right Tax Service And Bookkeeping
01.2000 - 03.2018
Bachelor of Science - Accounting And Business Management
Lamar University
08.1993 - 06.1997
High School Diploma -
Scarborough High School
08.1989 - 06.1993