Kimberly Webb
Office Assistant
Ingram,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Office Assistant
R & R Pest Control
Kerrville, TX
09.2022 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Agency Staff
Farmers Insurance Company
Kerrville , Tecas
09.2021 - 04.2022
- Communicate with clients via phone, email, text, face to face.
- Receive and process payments.
- Analyze, clarify and resolve intermediate policy and account related questions.
- Reviews problems and communicates with appropriate personnel to obtain information when necessary.
- Identifies and suggests innovative process changes to support business practices.
- Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Maintained high standards of customer service by building relationships with clients.
- Explained advantages, features and disadvantages of various policies.
- Upsold additional products and services after identifying customer needs and requirements.
Distribution Sorter Operator
James Avery Artisan Jewelry
Kerrville, TX
06.2019 - 09.2021
- Received and processed both written and verbal instructions, prints and work orders.
- Inspects/assesses distribution sorter at start of shift, batch change, and end of day communicates condition with management.
- Utilizes GBI/ JA Apex dashboard to understand current condition of sorter, and order status: and effectively monitor sorter and conveyor throughout and periodically report data to management and/or performs data entry.
- Performs Inbound/Outbound inventory transactions in Oracle.
- Communicates with Internal Departments
- Manifest shipments to James Avery retail stores, customers, or suppliers using UPS, WorldShip , or similar manifest programs.
- Maintains highest degree of accuracy and have strong attention to detail.
- Completed work according to schedule and helped struggling team members.
- Uncovered and resolved errors with minimal oversight.
- Picked orders, scanned products and packed boxes.
- Processed and restocked returns.
- Consistently demonstrates strong written and verbal communication skills.
- Strong attention to detail and high degree of organizational skills.
- Multitask in a fast-pace environment. Builds and maintains effective relationships with internal and external stakeholders.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Sales Team Leader
James Avery Artisan Jewelry
Kerrville, TX
11.2017 - 06.2019
- Assume lead role in absence of other leadership team members.
- Builds and maintains effective relationships with internal and external stakeholders.
- Collaborates with team, both departmental and with cross functional teams to build positive working relationships and establish high level of trust and credibility throughout the organization.
- Resolves guest issues effectively.
- Perform leadership responsibilities for store opening and closing duties.
- Provides leadership and training to associates in all areas of responsibility with emphasis on guest service and sales. Coordinates regular associate training and/or seasonal associate training. Delegates assignments to Associates.
- Assists in annual inventory process; ensures the process is conducted in compliance with established processes and guidelines. Assists in inventory cycle counting, inventory adjustments, shipping and receiving of merchandise, while following company procedures. Notifies appropriate retail and corporate when inventory issues are discovered.
- Participates and assists in conducting regularly scheduled store meetings.
- Implements plans to effectively participate in company special events and/or promotions.
- Develops and conducts team building activities.
- Prepare and review supply order from the JAC warehouse, prepare orders for other items through the applicable purchasing channels.
Management Trainee
Buckle
San Antonio, TX
11.2014 - 07.2017
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Shouldered management responsibilities during absence of manager.
- Constant education through videos, pieces and weekly checklists to ensure all information is relayed to the team
- Perform all opening and closing duties.
- Consistent running of the floor during peak times assuring all guests are being helped and all loss prevention situations are being monitored.
- Balancing of tills, making deposits, cleaning of the store and preparation for following day.
- Daily setup for team mates including assigning tasks, and projects to be completed within allotted times.
- Explained services and products to customers in friendly and engaging way.
- Aligned team actions with company policies and industry standards.
- Collaborated in professional team to solve workflow issues.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
Sales Associate - Seasonal
James Avery Artisan Jewelry
Kerrville, TX
11.2013 - 02.2014
- Maintained a professional demeanor at all times while assisting customers with their jewelry needs.
- Responsible for all transactions with a check and balance report of register upon completion of shift.
- Worked as a team member to provide the highest level of service to customers.
- Maintained friendly and professional customer interactions.
- Shared product knowledge with customers while making personal recommendations
- Demonstrated that customers come first by serving them with a sense of urgency
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
Receptionist - Part Time Summer
Huffington Law Office & Legal Registered Agent
Kerrville, TX
06.2013 - 08.2013
- Operated multi phone system while responsible for all correspondence.
- Maintains clean and neat waiting room for customers.
- Scheduled and confirmed appointments with clients and other personnel.
- Compile information into case file and prepare spreadsheets for easy reference.
- Work with accounting department regarding billing and payments for clients.
- Assisted agent in pulling, filing and copying all documents needed.
Education
CNA -
Quest College
San Antonio, TX02-2014
High School Diploma -
Harper High School
Harper, TX06-2012
Skills
Safety and compliance
File maintenance
Positive attitude
Mail handling
Time management
Office management
Document management
Database management
Scheduling
Calendar management
Billing and invoicing
Relationship building
Multitasking Abilities
Timeline
Office Assistant
R & R Pest Control
09.2022 - Current
Agency Staff
Farmers Insurance Company
09.2021 - 04.2022
Distribution Sorter Operator
James Avery Artisan Jewelry
06.2019 - 09.2021
Sales Team Leader
James Avery Artisan Jewelry
11.2017 - 06.2019
Management Trainee
Buckle
11.2014 - 07.2017
Sales Associate - Seasonal
James Avery Artisan Jewelry
11.2013 - 02.2014
Receptionist - Part Time Summer
Huffington Law Office & Legal Registered Agent
06.2013 - 08.2013
CNA -
Quest College
High School Diploma -
Harper High School