Kimberly Webster
Siler City,North Carolina
Summary
Adept at enhancing patient care and satisfaction, demonstrated during tenure at Central Carolina Community Family Care through efficient front desk operations and seamless coordination with medical staff. Expert in insurance verification and billing, with a knack for fostering patient confidentiality. Proven track record in improving operational productivity and mastering electronic charting.
Overview
45
45
years of professional experience
Work History
Medical Office Receptionist
Central Carolina Community Family Care
Sanford, NC
06.2003 - Current
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Increased office productivity by multitasking efficiently during peak hours.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Handle multiline phone system.
- Check in patients, collect copays and balances.
- Verification of insurance and remittances address.
- Handle incoming faxes, electronic faxes, reports.
- Collect money, balance day end money batch, prepare deposits.
- Assist with referrals and authorizations.
- Post charges using proper modifiers and drop claims to insurance.
Certified Dietary Manager
Country Forest Manor
Siler City, NC
07.1979 - 11.2003
- Ensured compliance with federal, state, and local regulations by staying current on industry best practices and adapting procedures accordingly.
- Proactively addressed potential issues impacting meal service quality or patient satisfaction by analyzing trends and implementing necessary changes.
- Enhanced food safety standards by implementing strict hygiene protocols and conducting regular staff training sessions.
- Successfully resolved patient concerns or complaints related to meals or service quality by taking prompt corrective actions when needed.
- Monitored staff performance through evaluations and feedback sessions, addressing any areas needing improvement proactively.
- Achieved budgetary goals through effective cost control measures, including bulk purchasing and negotiating vendor contracts.
- Purchased food supplies for department according to budget limitations.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Visited with residents to inquire about satisfaction, quality, and personal preferences.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
Certification - Phlebotomy
Central Carolina Community College
Sanford, NCCertification - CPR BLS
CPR BLS
Sanford, NCCMA Certification - CMA
CMA Course
Sanford, NC09.2022
Certification - Certified Dietary Manager
Auburn University Correspondent Course
Auburn, AL02.1985
Skills
- Record preparation
- Front Desk Operations
- HIPAA Compliance
- Understanding of medical terminology
- Patient check-in
- Patient confidentiality
- Patient Scheduling
- Electronic Charting
- Insurance Verification
- Insurance billing procedures
- Assist with referrals and authorizations
- Post charges using proper modifiers to drop claims to insurance
Timeline
Medical Office Receptionist
Central Carolina Community Family Care
06.2003 - Current
Certified Dietary Manager
Country Forest Manor
07.1979 - 11.2003
Certification - Phlebotomy
Central Carolina Community College
Certification - CPR BLS
CPR BLS
CMA Certification - CMA
CMA Course
Certification - Certified Dietary Manager
Auburn University Correspondent Course