Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Wiechert

Muskegon,MI

Summary

Dynamic and results-driven Retail Store Manager with 27 years of experience leading high-volume retail operations, driving revenue growth, and building top-performing teams. Proven record of exceeding sales targets, reducing shrink, and optimizing profitability through strategic merchandising and operational excellence. Recognized for exceptional leadership, staff development, and the ability to create customer-focused cultures that deliver outstanding service and loyalty. Skilled in coaching and mentoring employees, many of whom have advanced into leadership roles. Adept at analyzing KPIs and financial reports to make data-driven decisions that strengthen overall business performance.

Overview

28
28
years of professional experience

Work History

Store Manager

Home Depot, USA
Mishawaka, IN
07.2022 - 05.2025
  • Directed daily operations of a high-volume retail store for 3 years, ensuring compliance with company policies, safety standards, and loss prevention procedures.
  • Led and developed teams of up to 120 employees, building a culture of accountability, teamwork, and consistent performance.
  • Consistently exceeded sales targets, driving year-over-year revenue growth, and contributing to district-wide success.
  • Designed and executed merchandising strategies that increased product visibility and boosted store profitability.
  • Recruited, trained, and mentored employees, resulting in promotions into supervisory and management roles.
  • Reduced turnover by fostering a positive work environment, career development, and recognition programs.
  • Championed a customer-first culture, improving satisfaction scores, and increasing repeat business.
  • Analyzed KPIs, financials, and sales trends to optimize inventory levels, control expenses, and maximize profit margins.
  • Implemented shrink-reduction measures, cutting losses by 81 bps through stronger operational processes and staff accountability.
  • Reduced safety incidents year over year through accountability, training and awareness.

Assistant Store Manager

Home Depot
Muskegon, MI
05.2019 - 07.2022
  • Assisted in managing daily store operations and staff schedules.
  • Trained new employees on store policies and customer service practices.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored sales floor for compliance with company standards and procedures.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.

Department Supervisor

Home Depot
Walker, MI
07.2018 - 05.2019
  • Supervised associates in daily tasks and ensured compliance with company policies.
  • Assisted customers with product selection and provided knowledgeable recommendations.
  • Managed inventory levels and organized merchandise on the sales floor.
  • Addressed employee issues and conflicts to provide input, feedback, and coaching.
  • Participated in weekly meetings with senior leadership teams to discuss progress.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.

Customer Order Specialist

Home Depot
Muskegon, MI
06.2016 - 07.2018
  • Processed customer orders efficiently using Home Depot's order management system.
  • Assisted customers with product inquiries and order status updates.
  • Collaborated with team members to ensure accurate order fulfillment.
  • Resolved customer inquiries promptly and professionally.
  • Obtained information regarding shipping dates and product availability by reaching out to vendors by phone and email.
  • Oversaw the store's installation services, partnering with installers, vendors and customers to provide a great experience.

Department Supervisor

Home Depot
Grand Haven, MI
03.2014 - 06.2016
  • Supervised associates in daily tasks and ensured compliance with company policies.
  • Assisted customers with product selection and provided knowledgeable recommendations.
  • Managed inventory levels and organized merchandise on the sales floor.
  • Addressed employee issues and conflicts to provide input, feedback, and coaching.
  • Participated in weekly meetings with senior leadership teams to discuss progress.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.

Assoicate Support Department Supervisor

Home Depot
Muskegon, MI
03.2008 - 05.2016
  • Coordinated training sessions for new staff on company policies and procedures.
  • Maintained documentation of departmental activities and compliance records.
  • Assisted in onboarding new employees and facilitating orientation programs effectively.
  • Maintained benefits administration and responded to employee inquiries regarding policies.
  • Collaborated with management to address employee relations issues with sensitivity.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Coordinated recruitment processes and managed candidate communications for efficient hiring.
  • Developed and maintained employee records using HR information systems for compliance.
  • Prepared documents for termination processes such as exit interviews and severance packages.
  • Assisted with recruiting, interviewing, and hiring of new employees.
  • Responded to internal inquiries regarding HR policies, procedures, payroll.

Head Cashier

Home Depot
Saginaw, MI
03.2004 - 03.2008
  • Supervised cashier team to ensure efficient customer transactions.
  • Managed cash registers and balanced cash drawers daily.
  • Trained new cashiers on register operations and customer service techniques.
  • Resolved customer inquiries and complaints with professionalism and care.
  • Implemented best practices for transaction accuracy and service speed.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.

Customer Service Manager

Home Depot
Lansing, MI
10.1997 - 03.2004
  • Led customer service team to enhance service delivery and resolve issues.
  • Managed scheduling and staffing to ensure optimal coverage for peak times.
  • Collaborated with other departments to streamline processes and enhance customer satisfaction.
  • Monitored key performance metrics to evaluate team effectiveness and identify areas for improvement.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.

Education

Business Administration and Management

Michigan State University
East Lansing, MI

Health Services Administration

Davenport University
Grand Rapids, MI

Skills

  • Retail Operations Management
  • Sales Growth & Profitability
  • Staff Training & Development
  • Customer Experience Leadership
  • Inventory & Loss Prevention Control
  • Strategic Merchandising & Visual Standards
  • KPI & Financial Analysis
  • Team Building & Leadership
  • Process Improvement
  • HR Administration

Timeline

Store Manager

Home Depot, USA
07.2022 - 05.2025

Assistant Store Manager

Home Depot
05.2019 - 07.2022

Department Supervisor

Home Depot
07.2018 - 05.2019

Customer Order Specialist

Home Depot
06.2016 - 07.2018

Department Supervisor

Home Depot
03.2014 - 06.2016

Assoicate Support Department Supervisor

Home Depot
03.2008 - 05.2016

Head Cashier

Home Depot
03.2004 - 03.2008

Customer Service Manager

Home Depot
10.1997 - 03.2004

Business Administration and Management

Michigan State University

Health Services Administration

Davenport University

Similar Profiles

CREATE PROFILE