Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Wilburn

Red Oak

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator, and problem solver working effectively and productively with diverse customers and individual needs.

Overview

4
4
years of professional experience
2026
2026
years of post-secondary education

Work History

Team Lead

Rack Room
Huntsville
10.2025 - Current
  • Processed transactions accurately using point-of-sale systems.
  • Managed inventory levels and restocked shelves as needed.
  • Assisted customers with finding the right product for their needs.
  • Trained new staff in relevant processes and procedures.

Waitress

AppleBees
Waxahachie
05.2024 - Current
  • Provided efficient and exceptional customer service in a fast, high-volume dining operation.
  • Effectively resolved customer issues with professionalism and efficiency while maintaining overall guest satisfaction.
  • Maintained a clean work station by restocking supplies and wiping down counters.
  • Recommended additional food and beverage options to enhance guest experience and drive sales.

Team member

Dairy Queen
Red Oak
09.2021 - 06.2024
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Collaborated with team members to achieve project milestones within set deadlines.
  • Maintained cleanliness and organization of workstations and dining areas.

Education

Bachelor of Science - Psychology

Sam Houston State University
Huntsville, Texas, TX
08.2024 - 02.2026

Red Oak High School
Red Oak, Tx

Skills

  • Attention to detail
  • Time management
  • Problem solving
  • Adaptability
  • Multitasking

Timeline

Team Lead

Rack Room
10.2025 - Current

Bachelor of Science - Psychology

Sam Houston State University
08.2024 - 02.2026

Waitress

AppleBees
05.2024 - Current

Team member

Dairy Queen
09.2021 - 06.2024

Red Oak High School
Kimberly Wilburn