Kimberly Wilke
Bluffton,SC
Summary
Dedicated server with exceptional multitasking ability, fostering guest engagement and ensuring order accuracy. Committed to maintaining high food safety standards and enhancing overall dining experiences.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Server
The Cottage
Bluffton, SC
03.2025 - Current
- Provided excellent customer service by efficiently managing orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new team members on service procedures and menu knowledge.
- Adapted quickly to high-pressure situations, ensuring smooth operations during peak hours.
- Recommended menu items based on customer preferences, increasing overall satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Smokehouse
Hilton Head Island, SC
06.2023 - 03.2025
- Processed payments accurately and handled cash register transactions with attention to detail.
- Participated in daily team meetings, contributing ideas for improving service efficiency and quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Server
Reilley's Grill & Bar
Hilton Head Island, SC
11.2022 - 06.2023
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Chef, Cashier, Food Runner, Dishwasher, Busser
Delisheeyo
Hilton Head Island, SC
07.2018 - 01.2023
- Developed and executed diverse menus to enhance customer dining experiences.
- Supervised kitchen staff, ensuring adherence to safety and hygiene standards.
- Streamlined food preparation processes, reducing waste and improving efficiency.
- Trained new chefs in culinary techniques and restaurant protocols.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Maintained high standards of cleanliness and organization in kitchen, passing all health inspections with excellent ratings.
- Evaluated food products to verify freshness and quality.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Trained new staff on register operations and customer interaction protocols.
- Built relationships with customers to encourage repeat business.
- I ran food correctly to tables
- I busted tables and washed the dishes
- I prepared juices and smoothies
- I prepped fruits and vegetables for the kitchen
Bartender
Rockfish Seafood & Steaks at Bomboras
Hilton Head Island, SC
05.2021 - 09.2022
- Crafted and served cocktails and beverages, ensuring high-quality standards.
- Maintained cleanliness and organization of bar area, enhancing operational efficiency.
- Assisted in training new staff on drink preparation and customer service protocols.
- Managed inventory levels and ordered supplies to prevent shortages during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Provided exceptional customer service by quickly resolving guest inquiries and concerns.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Prepared garnishes by evenly slicing and pitting fruits.
Barista, Cashier, Food Runner
Corner Perk
Bluffton, SC
02.2017 - 04.2018
- Crafted high-quality espresso beverages and specialty drinks with precision.
- Maintained cleanliness and organization of workstations, enhancing operational efficiency.
- Provided exceptional customer service, fostering a welcoming environment for patrons.
- Trained new baristas on beverage preparation techniques and customer interaction standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Increased customer satisfaction with quick and courteous food delivery.
- Maintained cleanliness and organization in dining area, contributing to inviting environment.
Education
Some College (No Degree) - Human Services
University of South Carolina Beaufort
Bluffton, SC01-2028
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Safe food handling
- Menu memorization
- Food running
- Team collaboration
- Order accuracy
- Food safety practices
- Table bussing
- Allergy awareness
- Multitasking and organization
- Liquor, wine, and food service
Timeline
Server
The Cottage
03.2025 - Current
Server
Smokehouse
06.2023 - 03.2025
Server
Reilley's Grill & Bar
11.2022 - 06.2023
Bartender
Rockfish Seafood & Steaks at Bomboras
05.2021 - 09.2022
Chef, Cashier, Food Runner, Dishwasher, Busser
Delisheeyo
07.2018 - 01.2023
Barista, Cashier, Food Runner
Corner Perk
02.2017 - 04.2018
Some College (No Degree) - Human Services
University of South Carolina Beaufort