Kimberly Wilkison
Live Oak,FL
Summary
Hardworking and dependable Customer Service clerk offering 6+ years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support [Type] operations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Clerk Specialist
Suwannee County Tax Collector
Live Oak, FL
04.2024 - Current
- Provided customer service to clients, including answering phone calls and emails, responding to inquiries and addressing complaints.
- Processed payments for services rendered, including verifying credit card information and issuing receipts.
- Performed data entry tasks for customer information into database system.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
Bakery Manager / Customer Service
Publix Supermarket
Fort Walton Beach, FL
08.2017 - 12.2024
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Ensured compliance with food safety regulations and health codes in the kitchen area.
- Maintained inventory of supplies, ingredients and equipment used in the production process.
- Created cost-effective strategies to reduce waste while increasing productivity levels.
- Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes.
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
- Coached staff on performance enhancement strategies and customer relations.
Custodian
Suwannee County School Board
Live Oak, FL
02.2024 - 04.2024
- Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
Assistant Bakery Manager
Publix Supermarket
Live Oak, FL
04.2015 - 08.2017
- Supervised staff members to ensure efficient operations in the bakery department.
- Developed customer service standards and trained personnel in customer service procedures.
- Coordinated customer service initiatives to ensure consistent delivery of excellent customer service.
- Collaborated closely with marketing team on strategies for increasing sales revenue.
Baker /Bakery Sales Clerk
Publix Supermarket
Lake City, FL
04.2006 - 04.2015
- Maintained accurate inventory of baking supplies and ingredients.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Operated ovens and other equipment to bake products according to established recipes.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Answered incoming calls from customers regarding product information, order status, returns, and other related inquiries.
- Provided product knowledge to customers through verbal communication and written correspondence.
- Maintained a clean work environment by adhering to company safety procedures.
Education
High School Diploma -
Suwannee High School
Live Oak, FL06-1990
Skills
- Document Scanning
- Spreadsheet Management
- Proofreading documents
- Scheduling appointments
Timeline
Clerk Specialist
Suwannee County Tax Collector
04.2024 - Current
Custodian
Suwannee County School Board
02.2024 - 04.2024
Bakery Manager / Customer Service
Publix Supermarket
08.2017 - 12.2024
Assistant Bakery Manager
Publix Supermarket
04.2015 - 08.2017
Baker /Bakery Sales Clerk
Publix Supermarket
04.2006 - 04.2015
High School Diploma -
Suwannee High School
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