Aleisha Wash
San Ramon,CA
Summary
Highly efficient customer service rep and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
13
13
years of professional experience
Work History
Clerk Specialist
Alameda County Behavioral Health
Hayward, CA
02.2023 - Current
- Reduced errors in data entry tasks by implementing thorough quality control measures.
- Improved customer satisfaction rates with prompt and courteous support for crisis concerns.
- Supported team members with necessary resources by maintaining a well-stocked supply room and organized workspace.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Edited and proofread documents for accuracy and completeness.
Medical Data Entry Specialist
Life Long Medical
Oakland, CA
03.2020 - 12.2023
- Improved data accuracy by meticulously entering and updating medical records in a timely manner.
- Reduced errors in medication administration by diligently updating prescription information within patient charts.
- Safeguarded against the spread of infectious diseases with meticulous handling and recording of laboratory samples for testing purposes.
- Increased team productivity by training new staff members on medical software systems and best practices for data management.
- Managed and organized documents for data entry tasks.
- Used computer software to store and retrieve data.
- Checked for accuracy by verifying data and records.
- Updated and maintained customer information, documents and records.
HR Data Analyst
Kaiser Permanente
Alameda, CA
06.2019 - 07.2020
- Optimized workforce planning strategy by conducting thorough trend analysis and forecasting future needs.
- Collaborated with cross-functional teams to integrate HR analytics into broader business intelligence efforts.
- Facilitated change management processes through effective communication of insights derived from employee feedback data analysis.
- Enhanced HR data accuracy by implementing data validation processes and reviewing entries for consistency.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
Phone Banker
Wells Fargo
Sacramento, CA
04.2018 - 03.2019
- Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
- Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
- Improved efficiency by assisting with the implementation of new processes that streamlined workflows within the phone banking team.
- Handled sensitive personal and financial information with discretion, ensuring the privacy of clients at all times.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Handled over 50 incoming telephone calls, emails and chat requests.
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
- Used CRM system daily to maximize service opportunities and enhance communication.
Tax Preparer
Good People Tax
Sacramento, CA
03.2011 - 03.2019
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Assessed client tax situations to determine best filing options.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Education
No Degree - Sociology
Chabot College
Hayward05.2026
High School Diploma -
Leadership Public School Hayward
Hayward, CA06.2009
Skills
- Microsoft Office
- Scheduling appointments
- Filing systems
- Typing Speed
- Database entry
- Document Scanning
- Telephone Etiquette
- Administrative tasks
- Information Security
- Flexible and Adaptable
- Scheduling and calendar management
- Document Review
Timeline
Clerk Specialist
Alameda County Behavioral Health
02.2023 - Current
Medical Data Entry Specialist
Life Long Medical
03.2020 - 12.2023
HR Data Analyst
Kaiser Permanente
06.2019 - 07.2020
Phone Banker
Wells Fargo
04.2018 - 03.2019
Tax Preparer
Good People Tax
03.2011 - 03.2019
No Degree - Sociology
Chabot College
High School Diploma -
Leadership Public School Hayward