Yarely Soto
Salinas,California
Summary
Dynamic leader with a proven track record at the United States Post Office, enhancing operational efficiency and customer satisfaction. Skilled in Microsoft Office and bilingual communication, adept at problem-solving and multitasking. Achieved significant improvements in data accuracy and application processing times, driving business growth and fostering a positive work environment at Panda Express. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Clerk Specialist
United States Post Office
05.2023 - Current
- Assisted management in decision-making processes, providing detailed reports on departmental performance.
- Ensured accurate recordkeeping by diligently updating databases with new client information or changes to existing data.
- Collaborated with colleagues to develop and implement new office procedures, resulting in an organized and efficient work environment.
- Resolved customer complaints diplomatically by listening attentively, offering solutions, and escalating issues when necessary.
- Stayed up-to-date on relevant changes in laws, policies, and procedures related to passport services, ensuring accurate guidance was provided to applicants.
- Maintained strict compliance with federal regulations and guidelines, ensuring all passport applications met required standards.
- Handled complex cases involving special circumstances or exceptions by thoroughly researching available options and providing clear guidance for applicants.
- Assisted management in developing policies and procedures to maintain consistency across all aspects of the biometrics process.
- Reduced error rates through rigorous attention to detail during data entry tasks, leading to fewer delays in application processing times.
General Manager
Panda Express
12.2020 - 05.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Education
Associate of Science - Administration Of Justice
Hartnell College
Salinas, CA05.2025
Skills
- Microsoft Office
- Bilingual
- Scheduling appointments
- Filing systems
- Typing Speed
- Customer Satisfaction
- Database entry
- Bookkeeping
- Administrative tasks
- Information Security
- Billing and coding
- Problem-Solving
- Multitasking Abilities
Certification
- Computing and Communication in Technology- Training - 446 hours
Languages
Spanish
Native or Bilingual
American Sign Language
Limited Working
Timeline
Clerk Specialist
United States Post Office
05.2023 - Current
General Manager
Panda Express
12.2020 - 05.2023
Associate of Science - Administration Of Justice
Hartnell College
- Computing and Communication in Technology- Training - 446 hours
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