Summary
Work History
Education
Skills
Timeline
Generic

Kimberly Nova Will

Operations Supervisor
Santa Fe,NM

Summary

I’ve been in the financial industry for 16 years. I’m not passionate about finance but I am passionate about people.

Work History

Service Operations Supervisor

First Citizens Bank
  • Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
  • Evaluated team performance against established goals, identifying top performers for recognition or promotional opportunities.
  • Escalated critical issues to senior management as necessary, collaborating on effective resolutions that balanced business objectives with client needs.
  • Contributed to the development of long-term strategic plans by providing valuable insights into market trends and operational performance metrics.

Business Services Representative

First Citizens Bank Limited
  • Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
  • Coordinated events for business promotion, including trade shows, conferences, webinars, and networking events.
  • Reduced expenses by negotiating contracts with vendors and implementing cost-saving measures in daily work routines.
  • Implemented data-driven strategies to identify trends and optimize business performance across various metrics.

Sales and Service Representative

First Citizens Bank
  • Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
  • Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
  • Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
  • Drove team revenue totals by bringing in top sales numbers.
  • Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.

Education

Masters Of Business Administration -

University If New Mexico
Albuquerque, NM
05.2008

Bachelors - Philosophy

Willamette University
Salem, OR
05.2003

High School Diploma -

St. Michael’s High School
Santa Fe, NM
05.1999

Skills

Fluent in Spanish

Timeline

Service Operations Supervisor

First Citizens Bank

Business Services Representative

First Citizens Bank Limited

Sales and Service Representative

First Citizens Bank

Masters Of Business Administration -

University If New Mexico

Bachelors - Philosophy

Willamette University

High School Diploma -

St. Michael’s High School

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Kimberly Nova WillOperations Supervisor