Kimberly Williams
Rialto,CA
Summary
Able to Adapt quickly to complicated situations Can communicate efficiently with others An overall focused and determined individual Works well with numbers Able to keep a positive attitude and a peaceful environment Earned Bachelor’s Degree in Psychology Currently working at Stater Bros. Markets as Cashier and Customer Service Representative, Store 43
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Stater Bros
08.2019 - Current
- I handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated significant issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- I've answered customer telephone calls quickly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- We delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Master of Science - Counseling Psychology
Cal Baptist University
Riverside, CA05.2024
Bachelor of Arts - Psychology
California State University San Bernardino
San Bernardino, CA05.2021
High -
Vista Murrieta High School
Clinton Keith, Murrieta, CA06.2016
Skills
- Issue and Complaint Resolution
- Stocking and Replenishing
- Strong Communication Skills
- Staff Training
- Problem-Solving Ability
- Team Development
- Cultural Sensitivity
Timeline
Customer Service Representative
Stater Bros
08.2019 - Current
Master of Science - Counseling Psychology
Cal Baptist University
Bachelor of Arts - Psychology
California State University San Bernardino
High -
Vista Murrieta High School
Similar Profiles
Jeremey GonzalezJeremey Gonzalez
Custodian at Stater BrosCustodian at Stater Bros
Natalie TrujilloNatalie Trujillo
Courtesy Clerk at Stater BrosCourtesy Clerk at Stater Bros
Marina BaltierraMarina Baltierra
Key Carrier at Stater Bros. MarketsKey Carrier at Stater Bros. Markets
Jacob FowlerJacob Fowler
Food Service Clerk at Stater BrosFood Service Clerk at Stater Bros
Gabriel VasquezGabriel Vasquez
Retail Associate at Panera, Renaissance Plaza – KitchenRetail Associate at Panera, Renaissance Plaza – Kitchen