Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Williams

Maitland,FL

Work Preference

Job Search Status

Not actively looking

Desired Job Title

Customer Service RepresentativeCertified Home Health AideCustomer Service ManagerParts Sales ManagerCustomer Service Representative

Work Type

Full Time

Location Preference

RemoteHybridOn-Site
Open to relocation: Yes

Salary Range

18/hr - 1000/hr

Important To Me

Career advancementWork-life balanceHealthcare benefitsWork from home optionPaid time off401k matchPaid sick leave4-day work week

Summary

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. Well-organized results-driven customer service manager with extensive experience in team leadership and training. Known for fostering high-performance teams and achieving service excellence through effective problem resolution and relationship management. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Automotive Service Network
Winter Park, FL
09.2024 - Current
  • Engaged with customers through attentive listening, contributing to improved retention rates and favorable responses from clients.
  • Demonstrated exceptional performance by consistently surpassing metrics, securing status as a top team performer.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Embraced rapid changes with a positive attitude to foster team resilience.
  • Ensured compliance with customer call standards to enhance service quality and maintain productivity.
  • Managed customer inquiries to ensure high levels of satisfaction and deliver exceptional service.
  • Assisted in training new Customer Service Representative

Certified Home Health Aide

Bright Star Home Health Care
Lake Mary, FL
03.2024 - 09.2025
  • Maintained accurate records of provided care and ensured timely submission of notes to supervisor.
  • Assessed and recorded essential patient vital signs to ensure accurate health monitoring.
  • Monitored and reported on patient status and concerns to supervisor for effective treatment planning.
  • Ensured adherence to medication schedules by utilizing reminders for on-time delivery.

Customer Service Manager

Tommy's Kitchen
Eatonville, FL
06.2023 - 07.2024
  • Built and maintained relationships to promote rapport with customers.
  • Addressed and resolved customer concerns and complaints.
  • Audited phones, emails, chats, and other customer interactions to enforce service standards.
  • Took ownership of customer issues and followed problems through to resolution.
  • Developed the Tommy's Kitchen Employee Manual

Parts Sales Manager

AutoZone
Orlando, FL
02.2022 - 06.2023
  • Maintained customer satisfaction with professional management of complex escalated customer concerns.
  • Built and maintained relationships to promote rapport with customers.
  • Directed a team of customer service professionals, monitored work quality, and motivated performance to meet strict targets.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Managed customer relationships, addressing concerns promptly to maintain satisfaction and loyalty.
  • Oversaw daily operations, ensuring compliance with company policies and industry regulations.
  • Oversaw daily operations, ensuring compliance with company policies and procedures.

Customer Service Representative

TeleTech Holdings
Orlando, FL
06.2020 - 06.2021
  • Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
  • Utilized CRM software to track customer interactions and maintain accurate records.
  • Escalated issues that could not be resolved independently to supervisors or management for further assistance.
  • Collaborated with other departments to ensure prompt resolution of customer concerns.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Resolved patient inquiries and concerns through effective communication and problem-solving strategies.

Home Health Aide

Almost Family
Altamonte Springs, FL
12.2019 - 05.2020
  • Assessed individual client needs and provided tailored personal care assistance, ensuring comfort and respect in daily tasks.
  • Tracked patient health metrics and reported significant changes to healthcare professionals to ensure timely interventions.
  • Supported clients in executing daily living tasks, fostering autonomy and improving overall well-being.
  • Delivered personalized care with empathy and attention to detail, fostering improved patient well-being.
  • Performed regular pulse, temperature, and blood pressure checks to ensure optimal client health and well-being.

Home Health Aide

Firstat Nursing Services Inc.
Winter Park, FL
08.2013 - 03.2020
  • Provided personal care assistance to clients, ensuring comfort and dignity in daily activities.
  • Conducted consistent assessments of vital signs to facilitate early detection of health concerns for prompt medical intervention.
  • Collaborated with healthcare professionals to develop personalized care plans, optimizing patient outcomes and satisfaction.
  • Collected and recorded patient data, updating medical records to facilitate seamless information exchange among healthcare professionals.
  • Managed the flow of information between patients, families, and healthcare teams, ensuring all stakeholders received timely updates on client health and wellbeing.
  • Conducted in-home healthcare services to enhance patient care and maintain continuity in treatment.
  • Documented and reported patient progress through detailed entries in log books, journals, and care plans, enhancing care continuity.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Oversaw scheduling and coordination of medical appointments, ensuring efficient patient access to care.
  • Recorded and maintained vital statistics while collaborating with health care providers.
  • Evaluated patient progress and maintained detailed documentation of health status changes to support coordinated care efforts.

Education

Home Health Patient Care Tech - Nursing

Orlando Technical College
Orlando, FL
06-2008

Medical Assisting - Medical Assisting

Americare School of Nursing
Casselberry, FL
06-2002

High School Diploma -

Wymore High School
Eatonville, FL
05-1995

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Professional telephone demeanor
  • Scheduling
  • Follow-up skills
  • Appointment scheduling
  • Customer relations
  • Customer satisfaction measurement

Timeline

Customer Service Representative

Automotive Service Network
09.2024 - Current

Certified Home Health Aide

Bright Star Home Health Care
03.2024 - 09.2025

Customer Service Manager

Tommy's Kitchen
06.2023 - 07.2024

Parts Sales Manager

AutoZone
02.2022 - 06.2023

Customer Service Representative

TeleTech Holdings
06.2020 - 06.2021

Home Health Aide

Almost Family
12.2019 - 05.2020

Home Health Aide

Firstat Nursing Services Inc.
08.2013 - 03.2020

Home Health Patient Care Tech - Nursing

Orlando Technical College

Medical Assisting - Medical Assisting

Americare School of Nursing

High School Diploma -

Wymore High School
Kimberly Williams