Kimberly Wirtanen
Rochdale,MA
Summary
Talented Insurance Customer Service Representative conferred with customers by telephone or in-person to provide information about products or services. Took or entered orders, canceled accounts and obtained details of issues.
Smart individual with great communication and task prioritization talents. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Dental Lab Technician
The Incisal Edge
05.2021 - Current
- Read prescriptions and specifications and examined models and impressions in order to determine design of dental products to be constructed.
- Prepared wax bite-blocks and impression trays for use.
- Built and shaped artificial gums to achieve snug, comfortable fit in patient's mouth.
- Placed tooth models on apparatus mimicking bites and movement of patients' jaw to evaluate functionality of models.
Personal Lines Insurance CSR
Knight-Dik Insurance Agency
07.2000 - 05.2021
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Assisted customers with completing insurance documents to avoid missed information.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
- Completed customer applications and updated records to reflect current information.
- Assessed customer needs and recommended suitable insurance policies.
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
Claim Representative / SIU Claims
Hanover Insurance Co.
04.1997 - 07.2000
- Worked productively in fast-moving work environment to process large volumes of claims.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Followed up with customers on unresolved issues.
- Updated claims system to track claim status and provide relevant information to other department.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Interviewed policyholders to verify information and obtain additional details.
Claims Adjuster, Automobile and Casualty
McGrath - Burnham Insurance Agency
02.1990 - 04.1997
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Answered customer questions regarding deductibles.
Dental Lab Technician
Shipman Associates
03.1988 - 02.1990
- Read prescriptions and specifications and examined models and impressions in order to determine design of dental products to be constructed.
- Placed tooth models on apparatus mimicking bites and movement of patients' jaw to evaluate functionality of models.
- Completed detailed models of patients' mouths to create accurate devices.
- Constructed artificial metal and porcelain teeth with attractive finishes and durable frameworks.
- Loaded newly constructed teeth into porcelain furnaces to bake porcelain onto metal framework.
- Mixed porcelain and other materials for tooth molds used in offices and laboratories with high-quality and accurate results.
- Built and shaped wax teeth for patient replacements after reading and double-checking prescriptions and patient needs.
Mega Claims Clerk
State Mutual Insurance
01.1986 - 02.1987
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Managed workload and priorities to meet claims processing meet deadlines.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
Personal Lines Administrator
Commerce Insurance Group
05.1986 - 01.1987
- Performed wide-ranging administrative, financial and service-related functions.
- Filing of company documents
- Typing of internal and external forms and documents
Education
High School Diploma -
Southbridge High School
Southbridge05.1986
Skills
- Customer Account Management
- Reading Comprehension
- Complex Product Knowledge
- Resourceful Researching
- Data Integrity
- Administrative and Office Support
- Policy and Procedure Adherence
- Resolving Customer Issues
- Premium Collection
- Order and Refund Processing
- Customer Retention Strategies
- Information Updates
- Process Transactions
- Client Relations Skills
Certification
- Licensed Property & Casualty Insurance Broker - April 2024
Timeline
Dental Lab Technician
The Incisal Edge
05.2021 - Current
Personal Lines Insurance CSR
Knight-Dik Insurance Agency
07.2000 - 05.2021
Claim Representative / SIU Claims
Hanover Insurance Co.
04.1997 - 07.2000
Claims Adjuster, Automobile and Casualty
McGrath - Burnham Insurance Agency
02.1990 - 04.1997
Dental Lab Technician
Shipman Associates
03.1988 - 02.1990
Personal Lines Administrator
Commerce Insurance Group
05.1986 - 01.1987
Mega Claims Clerk
State Mutual Insurance
01.1986 - 02.1987
High School Diploma -
Southbridge High School
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