Kimberly Worley
Customer Service Representative
Durham ,NC
Summary
Talented Deli Manager adept at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team.
Overview
17
17
years of professional experience
Work History
Service Deli Manager
Walmart
Durham , N.C
09.2007 - 01.2021
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages
- Arrange and prepare deli products from customers while maintaining high standards of sanitation and safety.
- Assessed inventory and ordered needed products.
- Met and increased projected sales, whiling lowering wasted.
- Supervised, motivated, scheduled, trained and interacted with deli staff.
Fulfillment Shopper
Walmart
Durham , N.C
10.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained new personnel regarding company operations, policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Unloaded incoming trucks and properly staged inventory for processing.
Parking Attendant
Central Parking
Durham, NC
04.2006 - 09.2007
- Directed patrons to designated parking spaces.
- Explained parking rates and retrieval procedures to guests upon arrival.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Arranged for illegally parked or abandoned vehicles to be towed.
Education
High school Diploma -
Hillside High school
Skills
Catering support
Employee training
Kitchen equipment operation and maintenance
Safe food handling
Time Management
Kitchen staff coordination
Critical Thinking
Timeline
Fulfillment Shopper
Walmart
10.2019 - Current
Service Deli Manager
Walmart
09.2007 - 01.2021
Parking Attendant
Central Parking
04.2006 - 09.2007
High school Diploma -
Hillside High school