Kimberly Wyant Biggs
Pana,IL
Summary
I have almost 24 years of experience in my current role, confidently managing scheduling, ordering, stock, finances, and customer service while overseeing daily store operations.
Overview
23
23
years of professional experience
Work History
Store Manager
Circle K
Decatur, IL
10.2001 - Current
- Ensured compliance with safety regulations and company policies.
- Resolved customer complaints in a timely manner.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained and supervised new employees.
- Established customer service standards and monitored staff compliance.
- Managed daily banking activities such as deposits and withdrawals.
- Assessed operational efficiency of the store's departments.
- Developed relationships with suppliers to negotiate better prices.
- Identified opportunities for cost savings through waste reduction initiatives.
- Performed regular price checks to ensure competitive pricing.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Updated and maintained store signage and displays.
Education
High School Diploma -
Polaris High School
Phoenix, Arizona05-1989
Skills
- Operations Management
- Partnership Building
- Operational budgeting
- Payroll Management
- Loss Prevention
- Talent Recruitment
- Retail Inventory Management
- Customer Service Management
- Employee Training
- Store Merchandising
- Supply Ordering
- Promotional planning
- Employee Scheduling
- Vendor Management
- Employee supervision and motivation
About Me
I have 24 years of experience in the convenience store industry, starting at Circle K in Arizona and then transferring to Illinois in 2021. During my time in GCBU, I worked my way up from CSR to ASM to Manager and multi-site manager. I have a proven track record of increasing sales and profitability. My current focus is on boosting sales in Illinois. I am dedicated to continually improving and contributing to the success of the company.
References
References available upon request.
Timeline
Store Manager
Circle K
10.2001 - Current
High School Diploma -
Polaris High School
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