Kimberly Hansen
Lee's Summit,MO
Summary
Dynamic Fulfillment Manager at Sam's Club with a proven track record in operations management and talent development. Expert in enhancing team performance and driving efficiency through strategic planning and effective communication. Recognized for fostering collaboration and mentoring staff, leading to improved service outcomes and operational excellence.
Overview
13
13
years of professional experience
Work History
Fulfillment Manager
Sam's Club
Independence, MO
06.2025 - Current
- Managed inventory levels to ensure product availability and minimize out of stocks.
- Coordinated order fulfillment processes to enhance operational efficiency and workflow.
- Facilitated training sessions for new team members on safety protocols and standard operating procedures.
- Evaluated performance metrics on a daily basis to identify opportunities for operational improvement.
- Collaborated with cross-functional teams to optimize efficiency in member service.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities as well as recognition for achievements accomplished at work.
Senior Facilitator
Walmart
MN, IA, MI, WI
10.2023 - 06.2025
- Led training sessions to enhance team skills and improve operational effectiveness.
- Cultivated relationships with stakeholders to foster collaboration and drive successful outcomes in projects.
- Fostered a culture of continuous improvement within the organization through regular feedback on total experience effectiveness.
- Facilitated cross-functional meetings to align project goals and ensure stakeholder engagement.
- Mentored new facilitators, providing guidance on best practices and effective communication strategies.
- Analyzed feedback from team members to refine facilitation techniques and improve participant experiences.
Academy Coach
Walmart
Kansas City, MO
03.2021 - 10.2023
- Developed training materials to enhance employee knowledge and performance.
- Facilitated interactive experiences to improve team engagement and customer service skills.
- Collaborated with management to identify training needs and implement effective solutions.
- Mentored new leaders, fostering a supportive learning environment to accelerate the leadership process.
- Supported continuous improvement initiatives by providing insights on employee development trends.
Assistant Store Manager
Walmart
Kansas City, MO
08.2013 - 03.2021
- Assisted in daily store operations, ensuring high standards of customer service and merchandising.
- Trained and mentored new staff on store procedures and sales techniques.
- Monitored inventory levels, conducting stock audits to optimize product availability.
- Resolved customer complaints efficiently, enhancing overall shopping experience.
- Analyzed sales trends, providing insights for inventory management decisions.
- Coordinated scheduling and staffing needs to maintain optimal store performance.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
Bachelor of Science - Business
Purdue University
West Lafayette, IN10-2024
Skills
- Cross-functional team development
- Talent development
- Operations management
- Verbal and written communication
- Adaptability and flexibility
- Effective leader
- Strategic planning
Timeline
Fulfillment Manager
Sam's Club
06.2025 - Current
Senior Facilitator
Walmart
10.2023 - 06.2025
Academy Coach
Walmart
03.2021 - 10.2023
Assistant Store Manager
Walmart
08.2013 - 03.2021
Bachelor of Science - Business
Purdue University