Kimberly Zambrano
Riverside,CA
Summary
Seeking employment with an established company that will allow personal and professional growth, while allowing me to utilize my knowledge and skills.
Overview
10
10
years of professional experience
Work History
Appointment Service Representative
Kaiser Permanente
Riverside
06.2021 - Current
- Operate in a high volume, highly structured environment
- Respond to incoming call, make outgoing calls
- Apply critical thinking to complex guidelines
- Use multiple call center specific systems
- Determine the type of appointment requested and needs
- Prioritize members needs and offer alternatives to member when appropriate.
Member Service Representative II
Navy Federal Credit Union
Riverside
11.2019 - 06.2021
- Analyze, research and resolve problems and discrepancies related to member accounts
- Ensure cash and other negotiable instruments are handled properly
- Identify opportunities to cross service products and increase product penetration.
Associate Banker
JPMorgan Chase
Riverside
06.2018 - 11.2019
- Having a passion for helping customers
- Answering questions about bank policies
- Assisting with deposits and withdrawals.
General Manager
Jimmy Johns
Riverside
06.2016 - 05.2018
- Assisted daily setup and cleanup
- Order produce
- Put invoices into system.
Dietary Aide
Corona Regional Medical Center
11.2014 - 11.2016
- Prepares cold food items for patient tray-line
- Meet each patient’s dietary requirements
- Collecting and returning food trays to the kitchen.
Education
Diploma -
Corona High School
Corona, CA05.2014
Skills
- Complex problem solving
- Goal Oriented
- Computer Savvy
- Adaptability
- Customer Service
- Active Listening
- Communication
- Customer Support
- Schedule Management
- Problem-solving abilities
- Critical Thinking
References
Available upon request.
Timeline
Appointment Service Representative
Kaiser Permanente
06.2021 - Current
Member Service Representative II
Navy Federal Credit Union
11.2019 - 06.2021
Associate Banker
JPMorgan Chase
06.2018 - 11.2019
General Manager
Jimmy Johns
06.2016 - 05.2018
Dietary Aide
Corona Regional Medical Center
11.2014 - 11.2016
Diploma -
Corona High School