Kimberly May
321 Cedar Hill Rd. ,VA
Summary
Seeking a PCT position with a passion for serving the Veterans, their families, the staff and fellow employees. To foster a supportive environment with a commitment to the values and fulfillment of the medical center's mission and vision.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Ensemble Health Partners
02.2016 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Filed and maintained patient records in accordance with HIPAA regulations.
Referral Coordinator
Bon Secours Blackstone Family Practice
02.2020 - 12.2022
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
Patient Care Technician
Bon Secours St. Francis Medical Center
10.2013 - 11.2016
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Certified Nursing Assistant
Heritage Hall Nursing Home
11.2012 - 10.2013
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
No Degree - Nursing Assistant
Rappahannock Community College
Saluda, VA07-2003
Skills
- Reliable team player
- Basic life support
- Patient-focused care
- CNA certification
Certification
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Referral Coordinator
Bon Secours Blackstone Family Practice
02.2020 - 12.2022
Patient Service Representative
Ensemble Health Partners
02.2016 - Current
Patient Care Technician
Bon Secours St. Francis Medical Center
10.2013 - 11.2016
Certified Nursing Assistant
Heritage Hall Nursing Home
11.2012 - 10.2013
No Degree - Nursing Assistant
Rappahannock Community College
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