Jessica Ryan
Las Vegas,NV
Summary
Friendly and Industrious Server with over 5 years of experience in the Hospitality Industry. Extensive knowledge and superior work ethic providing individualized guest service. Seeking to expand my knowledge and utilize my skills as a Front Office agent. Outstanding customer service and maintaining a professional work atmosphere. Easily adaptable to high-pressure, dynamic situations
Overview
15
15
years of professional experience
Work History
Fountain Worker
Resorts World Casino
Las Vegas, NV
01.2022 - Current
- Observed customer purchases in line and differentiated between standard portions.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Endorsed products by making recommendations and promoting specials, increasing daily sales by 100%.
Cocktail Server
Tahiti Village
Las Vegas, NV
08.2013 - 01.2018
- Served alcoholic and non-alcoholic beverages in bar environment.
- Greeted new customers, discussed specials and took drink orders.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Determined customer preferences to suggest appropriate cocktails.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages
COCKTAIL SERVER
El Cortez Hotel Casino
Las Vegas , Nevada
08.2013 - 01.2017
- Assisted with bartending duties during high-volume shifts.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Displayed enthusiasm and promoted excellent service to guests.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Increased overall revenue $1500 by designing new specialty and seasonal drinks with bartenders
BEVERAGE CART ATTENDENT
Black Mountain Golf & Country Club
Las Vegas, NV
04.2012 - 02.2013
- Increased customer satisfaction rate by demonstrating excellent customer service etiquette.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
Receptionist
All Restaurant And Bar
Las Vegas, Nevada
03.2008 - 04.2012
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Maintained physical and computer-based filing systems.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Nation Highschool
Las Vegas, NV2005
Skills
- Guest Services
- Cash Handling
- Problem Solving Skills
- Product knowledge
- Time management
- Wine Service
- Point of Sale Knowledge
- Hospitality Service Expertise
Timeline
Fountain Worker
Resorts World Casino
01.2022 - Current
Cocktail Server
Tahiti Village
08.2013 - 01.2018
COCKTAIL SERVER
El Cortez Hotel Casino
08.2013 - 01.2017
BEVERAGE CART ATTENDENT
Black Mountain Golf & Country Club
04.2012 - 02.2013
Receptionist
All Restaurant And Bar
03.2008 - 04.2012
High School Diploma -
Nation Highschool
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