Kimberly Amber Jones
Forsyth,GA
Summary
Organized Office Manager with experience in administrative management. Prioritize projects and multitask effectively to achieve company/practice goals. Ability to connect with patients and work collaboratively with care teams at all levels. Highly dependable, ethical leader who thrives in delivering compassionate efficient patient care in a fast-paced environment. Experienced in both private physician offices and large medical group settings.
Overview
17
17
years of professional experience
Work History
Practice Manager
Piedmont Surgical Specialist
Macon, GA
01.2020 - Current
- Train interns and newly hired team members on office procedures and computer system.
- Oversee accounting, budgeting, payroll and financial reporting.
- Provide outstanding support to entire staff which helps improve process flow and boost efficiency.
- Maintain electronic record management systems to analyze and process data.
- Boost staff morale by offering constructive feedback and specific direction.
- Consult with healthcare professionals on business decisions.
- Assess processes and procedures, complying with OSHA and HIPAA regulations.
- Order all office supplies and keep check on inventory levels.
- Communicate closely with patients, ensuring every patient feels valued and important.
- Foster excellence by example by "setting pace" and being an hands on mentor to clinical staff.
- Recruit, hire and train all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Clinic Supervisor
Piedmont Surgical Specialists
Macon, GA
05.2018 - 01.2020
- Assists Practice Manger with planning, organizing,and implementing a range of training activities. Train new employees as well as veteran employees. Help employees improve upon or enhance existing skills
- Supervise clinic and staff in Practice Manager's absence
- Assists with routine checks and diagnostic testing by collecting and processing specimens
- Maintain inventory levels, order supplies within budgetary guidelines
- Enhance patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
- Sanitize, restock and organize exam rooms and medical equipment
- Proficient with eClinicalWorks , CPOE, and relevant computer applications
- Promote office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Collect and document patient medical information such as blood pressure and weight
- Delivered effective onboarding and training to new clinical staff for my practice as well as area sister PSG practices.
- Lead clinical team to achieve top A1C quality measure in South Atlantic division for 2020
- Redeploy to other practices as needed.
- Ensure that the practice consistantly maintains a favorable patient satisfaction rating for same day call backs
- Quality champion for the practice
- Help open and start the new satellite location.
Banking Specialist
Bronson Yard Federal Credit Union
Macon, GA
09.2016 - 05.2018
- Networked to increase client base and encourage existing clients to expand financial portfolios
- Developed top-performing teams, leading to increased branch efficiency and positive customer feedback
- Expanded client base by promoting new financial products
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various accounts
- Prepared and mailed invoices to customers, processed payments and documented account updates
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments
Medical Assistant
Dr. Wade Hardy
Macon, GA
02.2011 - 08.2016
- Welcomed patients and inquired about wellbeing since last treatment.
- Implemented care and efficiency improvements to support and enhance office operations
- Taught patients about medications, procedures and care plan instructions
- Called and faxed pharmacies to submit prescriptions and refills
- Conducted machine safety checks according to facility policy
- Obtained all prescribed laboratory testing
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs
Medical Assistant/Clinical Office Manager
Axis Pain Center
Macon, GA
05.2005 - 05.2011
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Checked patient data including insurance, demographic and health history to keep information current
- Adeptly managed multi-line phone system and pleasantly greeted all patients
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing annual budgets and supervising employees
Education
Associate of Applied Science - Certified Clinical Medical Assistant
National Healthcare Association
Macon, GA11.2019
Associate of Applied Science - Medical Assisting/ Healthcare Management
Central Georgia Technical College
Macon, GA01.2007
High School Diploma -
Jones County High School
Gray, GA05.2005
Skills
- Electronic health records/ eClinicalWorks/ Epic
- Quality Measures / meaningful use
- Exceptional verbal and written communication skills
- Compliant with OSHA and HIPAA standards
- Team meetings
- Policies and procedures
- Documentation and control
- Team Leadership
- Policy and Procedure Modification
- Strategic planning
- Database administration
- Payroll and budgeting
Timeline
Practice Manager
Piedmont Surgical Specialist
01.2020 - Current
Clinic Supervisor
Piedmont Surgical Specialists
05.2018 - 01.2020
Banking Specialist
Bronson Yard Federal Credit Union
09.2016 - 05.2018
Medical Assistant
Dr. Wade Hardy
02.2011 - 08.2016
Medical Assistant/Clinical Office Manager
Axis Pain Center
05.2005 - 05.2011
Associate of Applied Science - Certified Clinical Medical Assistant
National Healthcare Association
Associate of Applied Science - Medical Assisting/ Healthcare Management
Central Georgia Technical College
High School Diploma -
Jones County High School
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