Kimberly Copenhaver Ramirez
Victoria
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. I have done a few different things from working as a secretary in a tax office and helping with payroll to being a secretary and nurse for the county clinic. I consider myself to be hard working, loyal and dedicated to my job.
Overview
14
14
years of professional experience
Work History
Nurse LVN
Post Acute Medical Specialty Hospital
Victoria, TX
01.2019 - Current
- Administered medications and treatments in accordance with established protocols.
- Answer phones and help with patient issues.
- Learned 3 different softwear in a quick and timely manner,
- Maintain records and spreadsheet for clinic and safety director.
- Monitored patient vital signs and documented changes for effective communication with healthcare providers.
- Educated patients and families on post-discharge care and medication management strategies.
- Coordinated appointment scheduling, optimizing staff availability and client satisfaction.
- Organized and maintained filing systems to ensure efficient document retrieval.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
Nurse and Front Office Secretary
Employee's Primary Healthcare
Victoria, TX
01.2013 - 01.2019
- Provided direct patient care, ensuring comfort and safety through effective communication and empathy.
- Administered medications and treatments according to established protocols, enhancing patient recovery times.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for patients.
- Monitored vital signs and documented changes, facilitating timely interventions by medical staff.
- Answered phones and directed calls.
- Kept up with all records, filing and scanning.
- Worked on getting prior authorizations granted thru insurance companies.
- Resolved complex issues by collaborating with internal teams to enhance customer satisfaction.
- Managed customer inquiries through multiple channels, ensuring prompt and accurate responses.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Ran employee drug testing.
- Proven ability to learn quickly and adapt to new situations.
Education
Licensed Vocational Nurse - Medical/nurse
Victoria College
Victoria, TXSkills
- Everyday Office duties Phones, filing, computer
- Medication administration
- Medication and IV administration
- Patient care
- Direct patient care
- Data entry
- Scheduling and calendar management
- Document management
- Scheduling
- Inventory control
- Employee training
- Policy implementation
- Meeting planning
- Schedule management
- Multitasking
- Reliability
Timeline
Nurse LVN
Post Acute Medical Specialty Hospital
01.2019 - Current
Nurse and Front Office Secretary
Employee's Primary Healthcare
01.2013 - 01.2019
Licensed Vocational Nurse - Medical/nurse
Victoria College