Summary

Overview

Work History

Education

Skills

Honors And Leadership Activities

Timeline

Kimberly D. Craine

Murrells Inlet,SC

Summary

Accomplished sales manager recognized for consistently achieving and exceeding sales goals. Proficient in strategic sales planning and customer relationship management, leveraging effective negotiation and communication skills. Committed to enhancing team collaboration and driving measurable results.

Overview

2027

years of professional experience

Work History

Sales Manager

Custom Outdoor Furniture

Murrells Inlet, South Carolina

2024 - Current

Managed daily operations of sales department, ensuring staff efficiency and productivity.
Mentored new sales associates on product knowledge and essential customer service skills.
Maintained precise records of all sales transactions and consistently monitored inventory levels.
Conducted consultations with clients to educate them on available products and services.
Generated monthly sales performance reports for management review and decision-making.
Analyzed customer data to uncover trends and identify growth opportunities in the market.
Executed process improvements within sales department to streamline workflows effectively.

Dental Practice Manager & Insurance Specialist

Elizabethtown Family Dentistry

Elizabethtown, North Carolina

2019 - 2024

Streamlined daily operations of dental office, enhancing administrative and billing workflows.
Oversaw insurance claims submissions and billing processes with accuracy.
Maintained compliance with health regulations and safety protocols.
Safeguarded patient confidentiality by adhering to HIPAA standards.
Educated patients regarding insurance benefits and available coverage options.
Facilitated training for new staff on insurance billing systems and procedures.
Coordinated follow-ups on outstanding claims to expedite payments from insurers.
Monitored financial integrity through accurate payment posting and account reconciliation.

Office Manager/Financial Coordinator

Pelham Links Family & Cosmetic Dentistry

Simpsonville, South Carolina

2011 - 2018

Executed daily opening and closing of satellite branch to ensure operational compliance.
Performed dental and medical billing and coding for patient encounters to support accurate claims.
Maintained secure patient and staff records in adherence to HIPAA regulations.
Managed patient scheduling to optimize provider productivity and enhance patient flow.
Prepared weekly and monthly financial reports to assist in forecasting and planning.
Served as liaison between clinical and front office teams to improve workflow efficiency.
Oversaw accounts receivable for insurance and patient balances, reducing outstanding revenue.
Provided administrative support to management by preparing reports and financial statements.

Revenue Cycle & Insurance Manager

Southeast Regional Sleep Disorders

Greenville, South Carolina

2009 - 2011

Conducted verification of patient insurance eligibility and benefits, securing prior authorizations where required.
Executed medical billing and coding in compliance with payer guidelines and ICD/CPT standards.
Posted daily financial transactions including charges, payments, remittances, and EFTs to accounts.
Performed reconciliation of balances to finalize daily financial activity accurately.
Oversaw accounts receivable management for insurance and patient balances on a daily basis.
Analyzed EOBs for insurance rejections/denials; implemented appropriate corrections to accounts.
Produced monthly aging reports to track both insurance and patient account statuses.
Scheduled appointments for patients while coordinating necessary follow-up care.

Office Manager

MG&C Law Firm

Greenville, SC

2005 - 2009

Oversaw daily office operations while ensuring compliance with legal standards.
Coordinated attorney-client schedules and meetings with precision.
Maintained effective document management systems for case files and records.
Trained new administrative staff on established office protocols.
Developed policies aimed at enhancing productivity and organizational efficiency.
Analyzed financial activities, contributing budgetary insights to management.
Coordinated communication between attorneys and clients effectively.
Organized legal documents and maintained accurate filing systems.
Scheduled appointments and meetings to optimize attorney time.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Recommended solutions related to staffing issues and proposed procedural changes to managers.
Negotiated contracts with vendors to achieve cost-effective solutions.

Executive Assistant for Corporate Director of I.E.

Milliken & Company

Spartanburg, South Carolina

12.1989 - 12.1996

Oversaw executive calendars, scheduling appointments for senior leadership effectively.
Organized comprehensive travel arrangements for senior management teams.
Maintained confidentiality of sensitive documents, ensuring data integrity throughout records management.
Documented meeting minutes and prepared agendas to streamline team discussions.
Liaised between executives and stakeholders, enhancing communication across departments.
Managed daily invoices, reports, and proposals while adhering to budget constraints.
Executed special projects as directed by the executive team or board members.
Coordinated logistics for conferences, seminars, and events as required.
Performed data entry tasks into various software programs including MS Excel spreadsheets.
Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
Tackled and addressed top-level, high-priority issues with professional administrative discretion.
Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
Leveraged word processing software to create proposals, letters and memos.
Handled confidential information with discretion and integrity.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.