Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kimberly Joyce Sta Maria

3335 Burgandy Branch Drive, Orange Park,FL

Summary

Dedicated and results-driven Customer Experience Supervisor – Operations with over 7+ years of retail experience, specializing in store operations, team leadership, and delivering exceptional customer service. Expertise includes operational management, inventory control, visual merchandising, and staff training. Additional background in banking and office administration, with a strong focus on operational accuracy and compliance. Bilingual in English and Tagalog.

Overview

11
11
years of professional experience

Work History

Customer Experience Supervisor – Operations

Victoria’s Secret
11.2017 - Current
  • Promoted through multiple roles over 7+ years, currently in charge of daily store operations including shipment processing, inventory control, markdown execution, visual merchandising, and floor set updates to ensure store readiness and uphold brand standards.
  • Manage operational projects and ensure compliance with company policies, audit requirements, and loss prevention standards.
  • Coach and develop associates across sales floor, fitting rooms, and cash wrap to deliver exceptional customer service and maintain a high-performing team culture.
  • Provide expert bra fitting consultations and personalized product recommendations, driving category sales and enhancing customer loyalty.
  • Oversee efficient POS and mobile register transactions, ensuring a smooth and accurate checkout experience.
  • Assist in onboarding and provide ongoing training to team members to maintain operational excellence and consistent service quality.

Office Admin Clerk

Rosalinda A Flores Custom Brokerage
07.2015 - 07.2017
  • Managed clerical processes for import and export documentation in compliance with customs regulations and customer requirements.
  • Prepared, reviewed, and submitted accurate import/export paperwork to ensure timely clearance.
  • Monitored shipments, tracked goods, and maintained detailed inventory records.
  • Coordinated meetings, travel arrangements, and managed office supply inventory to ensure operational efficiency.
  • Performed general administrative tasks including filing, typing, scanning, and maintaining equipment to support smooth office operations.

Banking Intern

Philippine National Bank
09.2014 - 03.2015
  • Delivered excellent customer service for routine banking transactions and account inquiries with a professional, friendly approach.
  • Assisted customers with new account openings in compliance with bank policies and regulatory guidelines.
  • Processed data entry for ATM and debit card account maintenance.
  • Managed employee expense accounts and prepared monthly customer account statements for corporate reporting.

Education

Bachelor of Science in Business Administration - Financial Management

St. Mary’s College of Baliuag
03.2015

Skills

  • Strong Attention to Detail

  • Store operations management

  • Team Leadership & Staff Training

  • Shipment Processing & Inventory Management

  • Visual Merchandising

  • Time Management & Prioritization

  • Cash Handling & Transaction Accuracy

  • Customer Service Excellence

  • Teamwork and Collaboration

  • Accurate Documentation and Record Keeping

Languages

Tagalog
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Experience Supervisor – Operations

Victoria’s Secret
11.2017 - Current

Office Admin Clerk

Rosalinda A Flores Custom Brokerage
07.2015 - 07.2017

Banking Intern

Philippine National Bank
09.2014 - 03.2015

Bachelor of Science in Business Administration - Financial Management

St. Mary’s College of Baliuag

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Kimberly Joyce Sta Maria