Kimberly L. Miller
Ottawa,KS
Summary
Accomplished healthcare professional with 5+ years in clinical support and operational leadership, specializing in staff mentorship and process improvement. Successfully enhanced patient experience and compliance in hospital and home health settings. Skilled in EMR management, workflow optimization, and executive collaboration. Valued for adaptability, leadership, and a strategic blend of clinical and business expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Self-Employed
Independent Scentsy Consultant
Ottawa, KS
10.2023 - Current
- Built a personal business from the ground up, driving customer acquisition through events, networking, and social media campaigns.
- Designed and executed marketing strategies, including digital and print materials, to expand customer base and increase brand awareness.
- Established and maintained strong client relationships, providing personalized service that fostered repeat business and referrals.
- Demonstrated entrepreneurial leadership by managing all aspects of operations, from sales and promotions to customer support.
- Consistently met and exceeded personal sales goals while creating a loyal customer community.
Senior Living Counselor
A Place for Mom
Remote
05.2023 - Current
- Guide seniors and their families in identifying and securing appropriate senior living communities, managing a pipeline of 9,500+ leads.
- Consistently exceed performance metrics, ranking as a top performer in dials, talk time, and monthly quota achievement.
- Nominated Team MVP six times for performance, leadership, and collaboration.
- Stepped into interim leadership responsibilities during management transitions, reporting directly to the Regional Vice President to ensure team performance and workflow continuity; directly led 4+ individuals across two quarters.
- Mentored and trained 10+ peers across multiple teams, accelerating onboarding and improving success rates, while providing progress updates to the manager when one was in place.
- Assisted the Regional Manager with special projects, reporting, and team support.
- Active participant in Advisory Council meetings, providing feedback to influence company-wide initiatives.
- Skilled in Five9, Beacon, YGL, Prompt.io, Cinch, Slack, Zoom, and Microsoft Office.
- Recognized for adaptability, growth mindset, and ability to thrive in a fast-paced, remote environment.
Certified Nursing Assistant (CNA)
LMH Health
Lawrence, KS
05.2019 - 05.2023
- Delivered compassionate care for up to 12 patients per shift across oncology, surgical, and pandemic overflow units, ensuring adherence to treatment plans and patient safety standards.
- Partnered with Registered Nurses and physicians to support patient care, building strong interdisciplinary relationships.
- One of the most requested CNA on-shift due to proactive problem-solving, accurate EMR documentation, and ability to anticipate patient and staff needs.
- Assisted in training and onboarding new CNAs, providing mentorship and guidance to support team readiness.
- Selected by Director (2021) to assume dual Unit Secretary responsibilities alongside CNA role, demonstrating adaptability and leadership.
- Coordinated communication between physicians, nurses, and staff, handling ~80 calls per shift to ensure efficient workflows.
- Supported surgical unit operations by managing schedules, patient assignments, and documentation.
- Ensured the unit was properly stocked with essential supplies, assisting with ordering and inventory checks to maintain readiness and avoid shortages.
- Utilized Microsoft Office tools (Word, Excel, PowerPoint) to create educational presentations, patient flowsheets, and reports.
- Balanced full-time employment with full-time educational pursuits, demonstrating strong time management and commitment to growth.
Education
Bachelor of Science - Marketing
University of Kansas
08.2022
Certificate - Professional Selling
University of Kansas
06.2022
Skills
- B2B Sales & Consultative Selling
- Pipeline & Territory Management
- Client Relationship Building
- Interim Leadership & Staff Training
- Process Improvement & Workflow Optimization
- Electronic Medical Records (EMR)
- Post-Operative Patient Care (Hip/Knee Replacement)
- Healthcare Compliance & Patient Safety
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Five9, Beacon CRM, Cinch, Promptio, Slack, Zoom
Certification
- Six Sigma White Belt in Marketing, 06/21
- Certified Nursing Assistant (CNA), Kansas, Active, 05/18 - 05/25
Timeline
Self-Employed
Independent Scentsy Consultant
10.2023 - Current
Senior Living Counselor
A Place for Mom
05.2023 - Current
Certified Nursing Assistant (CNA)
LMH Health
05.2019 - 05.2023
Bachelor of Science - Marketing
University of Kansas
Certificate - Professional Selling
University of Kansas
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