Kimberly M. Duggins
Middletown,NY
Summary
Dynamic Ramp Service Agent with Delta Air Lines, skilled in aircraft marshalling and load planning. Proven ability to enhance operational efficiency through effective communication and safety compliance. Recognized for managing heavy lifting tasks and implementing strategies that improved turnaround times, ensuring a seamless travel experience for passengers.
Overview
21
21
years of professional experience
Work History
Ramp Service Agent
Delta Air Lines, Inc
Jamaica, NY
10.2021 - Current
- Operated ground support equipment for efficient aircraft handling and turnaround.
- Coordinated baggage loading and unloading processes to maximize operational efficiency.
- Conducted safety inspections on equipment to ensure compliance with regulatory standards.
- Communicated effectively with flight crews and team members to streamline operations.
Correction Officer
New York City Department of Corrections
East Elmhurst, NY
12.2004 - 12.2025
- Supervised inmate activities to ensure safety and compliance with facility regulations.
- Conducted regular inspections of cells and common areas, identifying potential safety hazards.
- Managed inmate transportation for court appearances and appointments, ensuring secure handling.
- Developed and implemented conflict resolution strategies to de-escalate tense situations effectively.
- Maintained accurate records of inmate behavior and incidents, contributing to operational efficiency.
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
Education
Master of Science - Guidance Counseling
Mercy College
Dobbs Ferry05.2001
Bachelor of Science - Sociology
Morris Brown College
Atlanta, GA05.1992
Skills
- Ramp service
- Aircraft marshalling
- Loading and unloading
- Heavy lifting
- Load planning
Timeline
Ramp Service Agent
Delta Air Lines, Inc
10.2021 - Current
Correction Officer
New York City Department of Corrections
12.2004 - 12.2025
Master of Science - Guidance Counseling
Mercy College
Bachelor of Science - Sociology
Morris Brown College