Kimberly M. Valdez - Ramos
Upland,CA
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Darden Restaurants Inc. Proven ability to enhance guest engagement and optimize operations, while effectively training staff. Experienced in cash handling and resolving customer complaints, contributing to a positive dining experience and increased customer loyalty.
Overview
5
5
years of professional experience
Work History
Server
Black Angus
05.2025 - Current
- Provided excellent customer service, ensuring timely and accurate order delivery.
- Responded promptly to customer inquiries, resolving issues effectively and professionally.
- Assisted customers with inquiries, providing excellent service and product knowledge.
Bartender
Outback Steakhouse
05.2023 - Current
- Managed bar inventory, ensuring timely restocking and minimizing waste through efficient ordering processes.
- Trained new staff on bartending techniques, customer service standards, and compliance with health regulations.
- Developed innovative drink specials, increasing customer engagement and promoting return visits.
Server Shift Leader
Darden Restaurants Inc
09.2022 - 08.2025
- Supervised daily operations, ensuring efficient service and adherence to quality standards.
- Trained new servers on menu offerings and customer service protocols.
- Coordinated shift schedules, optimizing staff coverage during peak hours.
- Assisted in resolving customer complaints, enhancing overall dining experience.
Gym Manager
Workout Gym
01.2021 - 08.2022
- Led operational strategies to enhance member engagement and retention.
- Developed and implemented training programs for staff to improve service quality.
- Analyzed performance metrics to optimize scheduling and resource allocation.
- Oversaw daily gym operations, ensuring adherence to safety standards and protocols.
Education
Associate in Arts in Spanish For Transfer - Spanish Language And Literature
Chaffey College
Rancho Cucamonga, CA06-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Black Angus
05.2025 - Current
Bartender
Outback Steakhouse
05.2023 - Current
Server Shift Leader
Darden Restaurants Inc
09.2022 - 08.2025
Gym Manager
Workout Gym
01.2021 - 08.2022
Associate in Arts in Spanish For Transfer - Spanish Language And Literature
Chaffey College
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