Kimberlyn Butt
Brooklyn,NY
Summary
Dedicated professional with extensive experience in banking and customer service. Proven track record in compliance adherence, effective training, and fostering strong customer relationships. Eager to contribute to operational excellence and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Teller/Customer Service Officer
Bank of Nova Scotia Jamaica Ltd.
Mandeville, Manchester
04.2018 - 05.2026
- Processed customer transactions accurately and efficiently.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Maintained cash drawer integrity and balanced daily transactions.
- Maintained accuracy of cash drawers through daily reconciliation. on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Assisted customers with account inquiries and service requests.
- Opened new accounts and maintained existing ones.
- Promoted bank products and services to enhance customer experience.
- Handled customer complaints professionally and resolved issues promptly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Trained new tellers on operational procedures and customer service standards.
- Trained new employees on company policies related to customer service practices.
- Collaborated with team members to improve service delivery processes.
- Ensured compliance with banking regulations and internal policies.
- Processed transactions accurately using banking software and systems.
- Identified transaction errors when debits and credits did not balance.
- Resolved problems or discrepancies concerning customers' accounts.
PT Lecturer/Instructor
HEART- National Youth Service
Mandeville, Manchester Jamaica
01.2018 - 03.2018
- Delivered interactive lectures to enhance learning experiences for students.
- Advised students on course selection and career planning, aiding academic success and future opportunities.
- Mentored students by providing academic guidance and career advice.
- Evaluated student performance through assessments and feedback mechanisms.
- Conducted workshops promoting personal and professional development for youth, fostering skill growth.
- Designed engaging curriculum for youth in diverse educational programs, enhancing learning outcomes.
Education
Bachelor of Arts - Mass Communication
NORTHERN CARIBBEAN UnIVERSITY
Manchester, Jamaica West Indies08-2012
Skills
- Transaction processing
- Cash handling
- Banking software
- Compliance adherence
- Fraud identification
- Risk assessment
- Account management
- Customer service
- Relationship management
- Attention to detail
- Data entry
- Team collaboration
- Effective communication
Accomplishments
- Most Improved CSO for CRV 2024- made major improvement and exceeded target
- Top CSO SPL 2024- converted the most preapproved loans
- Top Service Hero NPS 2025- received the most promoter scores on surveys completed by customers
Timeline
Teller/Customer Service Officer
Bank of Nova Scotia Jamaica Ltd.
04.2018 - 05.2026
PT Lecturer/Instructor
HEART- National Youth Service
01.2018 - 03.2018
Bachelor of Arts - Mass Communication
NORTHERN CARIBBEAN UnIVERSITY