Kimberlyn Henderson
Summary
Dynamic and detail-oriented professional with extensive cash handling experience at Ute Mountain Casino Hotel. Proven track record in delivering exceptional customer service and maintaining accuracy in transactions. Skilled in multitasking and adept at using computer systems, ensuring efficient operations while fostering a welcoming environment for clients.
Overview
23
23
years of professional experience
Work History
Cashier
Red Mesa Trading
Shiprock, NM
02.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Vault Cashier
Ute Mountain Casino Hotel
Towaoc, CO
10.2005 - 10.2019
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Reduced wait times for customers with prompt and efficient service during high volume periods.
- Managing cash transactions within the casino vault, ensuring accuracy in handing, counting and distributing money.
- Accurately handling monetary transactions within a casino including exchanging currency, chips, and tickets, while providing excellent service.
- Adhering to strict security protocols, safeguarding casinos assets, and maintaining the confidentiality of sensitive information.
- Keen eye for detail to ensure accuracy in transactions and record keeping.
- Proficiency in using computer systems and software related to cash handling
- Experience in cash handling, preferably in a casino or financial institution, is often preferred.
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Clerical Assistant/ Substitute Teacher/School Custodian
Shiprock Associated Schools Inc.
Shiprock, NM
08.2004 - 05.2005
- On calls for clerical, substitute teacher, and school custodian. ( temporarily positions).
- Maintaining office duties, taking incoming and outgoing calls, responding to emails, filing, and managing other forms of communication.
- Operating computers, printers, scanners, fax machines, and other office equipment.
- Ensuring the office environment is clean organized, and conductive to productivity.
- Substitute teacher implement the lesson plans and activities prepared by the absent teacher.
- Established a classroom for students to understand the lesson content and provide guidance when needed.
- Maintaining a clean safe, and functional environment within the school.
- General cleaning sweeping, mopping, vacuuming, and dusting all areas of the school, including classrooms, hallways, restrooms, and common areas.
Clerical Worker
Dine College
Shiprock, NM
08.2003 - 11.2003
- Perform data entry, inputting information into databases, and other systems.
- Maintaining physical and digital files, ensuring documents are easily accessible.
- Keeping accurate records of transactions, contacts and other important information.
- Recording financial transactions, preparing invoices and other basic accounting task.
- Manage the distribution of confidential documents ensuring accuracy and timely delivery.
Loan Officer
Fast Refund Loans
Farmington, NM
01.2003 - 04.2003
- Evaluated and processed tax refund loan applications, determining client eligibility and loan amounts based on expected tax refunds.
- Verified and examined the accuracy and completeness of loan applications and supporting documents, such as tax returns and financial statements
- Interviewed applicants to gather personal and financial information, answering questions about the loan process and terms.
- Calculated loan amounts and applicable interest/fees, explaining the deduction from the final tax refund.
Education
No Degree - Associates
Dine College
Shiprock, NMDiploma - Academic English, Math, Science, Social Studies
Est High Scool
Salt Lake City, UT.06-1998
Skills
- Customer service excellence
- Clear communication
- Cash handling
- Active listening
- Patience
- Adaptability
- Time management
- Denpendabilty
- Computer/ ten key
- Typying
- Filling & documentation
- Attention to detail
- Multitasking
- Teamwork
Accomplishments
- Supervised team of 15 staff members.
- Achieved Title 31 by completing the federal Bank Secrecy Act regulations with accuracy and efficiency.
- Repeatedly commended by superiors for excellent customer service.
- Recognized by multiple schools as an excellent substitute.
- Took all offered shifts to maintain coverage for students
Languages
Navajo
Native or Bilingual
Timeline
Cashier
Red Mesa Trading
02.2021 - Current
Vault Cashier
Ute Mountain Casino Hotel
10.2005 - 10.2019
Clerical Assistant/ Substitute Teacher/School Custodian
Shiprock Associated Schools Inc.
08.2004 - 05.2005
Clerical Worker
Dine College
08.2003 - 11.2003
Loan Officer
Fast Refund Loans
01.2003 - 04.2003
No Degree - Associates
Dine College
Diploma - Academic English, Math, Science, Social Studies
Est High Scool