Kimberly Nichole Lodrigue
League City,TX
Summary
Motivated Customer Service and Sales professional. Recognized sales person with 5+ years of experience and over $9M in sales, I know firsthand the importance of empathy and attentiveness in closing a deal. Seeking a position where I can continue to foster and hone these traits as I continue to grow within an accomplished organization. I also have years of customer service experience and and more than qualified to work in a customer representative role. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrator/ Social Media Marketer
KB Premier Team
05.2022 - Current
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Strategized and developed video content for client's website and social media publications.
- Managed paid social media advertising campaigns to reach and engage target audiences.
- Created content strategies for digital media.
Inside Sales Agent
Simien Properties
08.2020 - 05.2022
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Responsible for over 30 transactions totaling over 9 million dollars my first year.
Bartender
Michiru Sushi
01.2017 - 07.2020
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
Head Caterer, Manager
Red River BBQ & Grill
11.2013 - 01.2017
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Cross-trained existing employees to maximize team agility and performance.
Education
Associate Of Arts And Sciences - General Studies
Sam Houston State University
Huntsville, TX 05.2004
Skills
- CRM Software
- Microsoft Office
- Email marketing
- Digital Marketing
- Customer service
- Team management
- Customer relationship management
- Multi-Tasking and Prioritization
- Product and Service Sales
- Verbal and Written Communication
- Customer Relationship Management
- Social Media Platforms
- Phone and Email Etiquette
- Client Retention
- Lead Generation
- Converting Leads
Certification
- CSP - Certified Sales Professional
Timeline
Administrator/ Social Media Marketer
KB Premier Team
05.2022 - Current
Inside Sales Agent
Simien Properties
08.2020 - 05.2022
Bartender
Michiru Sushi
01.2017 - 07.2020
Head Caterer, Manager
Red River BBQ & Grill
11.2013 - 01.2017
Associate Of Arts And Sciences - General Studies
Sam Houston State University
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