Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kimberly Rei Sierra

Boston,MA

Summary

Undergraduate student with 4+ years of hospitality experience through a previous job and volunteer work. Committed to efficiency and spreading smiles. Reliable and organized with high aptitude in time-sensitive environments. Precise calculations for cash handling. Prioritizes team success with the enthusiasm to undertake additional tasks.

Overview

4
4
years of professional experience

Work History

Facilitator/Front Desk Agent

Springs Adventure Park
06.2023 - 08.2023
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.

Concession Stand Worker (Volunteer)

James Irwin Charter Schools
08.2019 - 05.2023
  • Used cash register to tender change and process cash and payments.
  • Ensured customer satisfaction through accurate order taking and prompt delivery of food items.
  • Handled customer complaints calmly and professionally, working towards swift resolutions that maintained positive relationships with patrons.
  • Adhered to health and safety regulations, maintaining proper food handling practices at all times.

High School Snack Store Manager (Volunteer)

James Irwin Charter Schools
08.2021 - 05.2022


  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coordinated shift schedules for employees on a monthly basis, reducing scheduling conflicts and optimizing team productivity.

Education

Bachelor of Science - Communications

Emerson College
Boston, MA
05.2027

High School Diploma -

James Irwin Charter High School
Colorado Springs, CO
05.2023

Skills

  • Customer Service
  • Time Management
  • Cash Handling Expertise
  • Order Taking
  • Patience and Empathy
  • Cleaning and Sanitizing
  • Safety Procedures
  • Schedule Management

Accomplishments

- #2 Ranked Goalkeeper for Most Shots Saved in Colorado for All CHSAA Divisions - 2022

- Emerson College Visionary Merit Scholarship

- Dean's Honor List

Timeline

Facilitator/Front Desk Agent

Springs Adventure Park
06.2023 - 08.2023

High School Snack Store Manager (Volunteer)

James Irwin Charter Schools
08.2021 - 05.2022

Concession Stand Worker (Volunteer)

James Irwin Charter Schools
08.2019 - 05.2023

Bachelor of Science - Communications

Emerson College

High School Diploma -

James Irwin Charter High School

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Kimberly Rei Sierra