Kimberly Shawndi Villarreal
Salt Lake City,UT
Summary
Adept at enhancing team performance and office efficiency, my tenure at Quest Staffing Services honed my skills in administrative support and customer service. Leveraging time management and positive attitude, I improved operational workflows and client satisfaction, showcasing a dedicated commitment to excellence and collaborative success.
Overview
26
26
years of professional experience
Work History
Office Assistant
Commercial Trucks Sales & Service
01.2023 - 09.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
- Enhanced office efficiency by organizing files, and maintaining a clean workspace.
Office/Warehouse Worker
Quest Staffing Services - RLS of Utah
10.2021 - 05.2022
- Scheduled pick up/deliver for customers.
- Create shipping labels, ensuring information is accurate.
- Verify all freight has been properly scanned out to the correct route and create driver manifests.
- Take photos of any damaged freight.
Employment Coordinator/Team Lead/Office Manager
Quest Staffing Services
05.2007 - 08.2014
- Matched clients to open positions based on skills and work requirements.
- Collaborated with local employers to identify job opportunities for clients.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Collaborated with managers to identify and address employee relations issues.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Completed human resource operational requirements by scheduling and assigning employees.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Customer Service Representative
Addeco Staffing - ADP
10.2000 - 01.2004
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Administrative Assistant
Utah League of Credit Unions
05.1997 - 11.1998
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with planning office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed filing system, entered data and completed other clerical tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Transcribed and organized information to assist in preparing speeches and presentations.
Education
GED -
Salt Lake Community College
Salt Lake City, UT06.1991
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- File Organization
- Administrative Support
Timeline
Office Assistant
Commercial Trucks Sales & Service
01.2023 - 09.2023
Office/Warehouse Worker
Quest Staffing Services - RLS of Utah
10.2021 - 05.2022
Employment Coordinator/Team Lead/Office Manager
Quest Staffing Services
05.2007 - 08.2014
Customer Service Representative
Addeco Staffing - ADP
10.2000 - 01.2004
Administrative Assistant
Utah League of Credit Unions
05.1997 - 11.1998
GED -
Salt Lake Community College
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