Kimberly Whitsett
Ypsilanti,MI
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
25
25
years of professional experience
Work History
Customer Service Manager
Kroger
Novi, MI
12.1997 - 12.2022
- Led customer service team in resolving inquiries and complaints, enhancing overall customer satisfaction.
- Developed training programs for staff, improving product knowledge and service delivery consistency.
- Implemented new scheduling system, optimizing workforce management and reducing labor costs.
- Analyzed customer feedback to identify areas for improvement, driving strategic enhancements in service processes.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
GED -
Willow Run High School
Ypsilanti, MISkills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Training and mentoring
- Cash handling
Timeline
Customer Service Manager
Kroger
12.1997 - 12.2022
GED -
Willow Run High School