KIMBLE KACCYE
Flint,MI
Summary
Dedicated healthcare professional with a strong focus on confidentiality and teamwork. Skilled in managing patient records and addressing inquiries, ensuring timely and accurate information delivery to enhance patient satisfaction and support quality care.
Overview
11
11
years of professional experience
Work History
Release of Information Technician
US DEPARTMENT OF VETERANS AFFAIRS
Saginaw, MI
02.2026 - Current
- Processed requests for release of information in compliance with HIPAA regulations.
- Assisted veterans and healthcare providers by providing accurate medical records promptly.
- Managed electronic health record systems to ensure data integrity and confidentiality.
- Conducted quality checks on released information to maintain accuracy and completeness.
- Collaborated with multidisciplinary teams to address inquiries regarding patient information.
- Ensured data integrity by closely reviewing requested records for accuracy before releasing them to requesters.
- Provided exceptional customer service by promptly addressing concerns from patients, family members, or other authorized individuals regarding their medical records requests.
- Handled phone calls from attorneys, insurance companies and patients.
- Used CERNER to perform data entry functions.
Unit Secretary
MYMICHIGAN-SAGINAW
Saginaw, MI
09.2025 - Current
- Maintained accurate electronic health records using Epic system, ensuring compliance with regulations.
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Facilitated communication between medical staff and patients, enhancing information flow and service delivery.
- Processed incoming calls and triaged inquiries, providing timely responses to patient needs.
- Coordinated supply inventory management, ensuring availability of essential office materials for daily operations.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Supported office staff and operational requirements with administrative tasks.
- Maintained patient confidentiality in line with HIPAA regulations.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
- Maintained clean and organized front desk, contributing to welcoming environment for patients and visitors.
- Enhanced patient satisfaction by providing empathetic support and clear communication during stressful situations.
- Optimized patient flow through unit by effectively managing bed assignments and transfers.
- Performed various administrative tasks by filing, copying and faxing documents.
Patient Service Representative
Karmanos Cancer Institute
Flint, MI
09.2024 - 08.2025
- Communicated effectively with patients to address inquiries and resolve issues promptly.
- Coordinated between medical staff and patients to ensure seamless service delivery.
- Facilitated patient check-ins and appointment scheduling using electronic health record systems.
- Trained new hires on office protocols and patient interaction best practices.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Unit Secretary
Select Specialty Hospital- LTACH
Flint, MI
02.2020 - 08.2025
- Implemented organizational strategies that improved record retrieval efficiency within the unit's administrative processes.
- Assisted in the preparation of departmental reports by compiling data and maintaining documentation standards.
- Supported onboarding of new staff by providing training on administrative procedures and systems usage.
- Managed incoming calls and directed to the appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling a high volume of callers per day.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Provided information for patient admissions and discharges to foster timely processing.
- Processed lab paperwork and requests according to physicians' orders.
- Supported healthcare staff during emergencies by rapidly assembling patient information and facilitating communication.
- Reduced wait times for patients by accurately updating charts and promptly notifying physicians of changes in medical conditions or test results.
- Facilitated smooth operation of nursing unit by efficiently managing supplies and equipment.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered phone calls and messages for ALL-physician SELECT medical facility, scheduling appointments, and handling patient inquiries.
Medical Records Supervisor
Mission Point Of Holly
Holly, MI
08.2015 - 05.2022
- Implemented electronic health record systems, improving data accuracy and accessibility for clinical teams.
- Led medical record management and compliance initiatives, ensuring adherence to regulatory standards.
- Streamlined document retrieval processes, enhancing efficiency of patient information access.
- Supervised staff training programs, fostering skill development and accuracy in records handling.
- Collaborated with healthcare professionals to enhance patient care through effective documentation practices.
- Conducted regular audits of medical records, identifying discrepancies and driving corrective actions.
- Developed workflows for record maintenance, optimizing operations while maintaining confidentiality standards.
- Collaborated effectively with interdisciplinary teams like physicians, nurses and administrators to ensure well-coordinated patient care.
- Enhanced communication between departments by establishing clear channels for sharing relevant medical record updates.
- Improved patient care by ensuring timely access to accurate and complete medical records for healthcare professionals.
- Developed and implemented departmental protocols for efficient records management, ensuring accuracy and organized storage of medical data.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
- Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director.
- Liaised with nursing staff to discuss medical records and budget issues.
- Followed up with medical staff regarding missing information in patient records.
- Verified accuracy of patient information in medical records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Assisted in preparation of medical reports for external parties.
- Developed and implemented new filing system for medical records to improve efficiency.
- Identified new methods to optimize medical records management.
Education
Associate of Arts - Education
Charles Stewart Mott Community College
Flint, MI05-2018
CERTIFIED NURSING ASSISTANT - NURSING
Charles Stewart Mott Community College
Flint, MI04-1998
Skills
- HIPAA compliance
- Healthcare regulations
- Records retention
- Privacy compliance
- Electronic records management
- Data integrity management
- Privacy standards
- Customer service
- Patient support services
- Teamwork
Timeline
Release of Information Technician
US DEPARTMENT OF VETERANS AFFAIRS
02.2026 - Current
Unit Secretary
MYMICHIGAN-SAGINAW
09.2025 - Current
Patient Service Representative
Karmanos Cancer Institute
09.2024 - 08.2025
Unit Secretary
Select Specialty Hospital- LTACH
02.2020 - 08.2025
Medical Records Supervisor
Mission Point Of Holly
08.2015 - 05.2022
Associate of Arts - Education
Charles Stewart Mott Community College
CERTIFIED NURSING ASSISTANT - NURSING
Charles Stewart Mott Community College