Kimbolee Kugbedzi
Summary
Dependable Patient Coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
7
7
years of professional experience
Work History
FPA Access Center-Depts of EP, ENT, PED Cardiology
Mount Sinai Hospital
06.2023 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Answered incoming calls, scheduled appointments and filed medical records.
- Delivered excellent patient experiences and direct care.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
Williams Lea
@ Shearman & Sterling LLP
04.2018 - 06.2023
- Handled over 75 calls daily effectively and in a timely manner
- Assisted callers in making local and international calls, initiating conference calls and queries as needed
- Trained new operators in firm policies, procedures and using software such as Akkadian and Cisco Finesse
- Maintained databases for Akkadian files.
Grace
Institute
09.2017 - 02.2018
- First point of contact meeting and greeting staff, program participants and guests
- Supported over 25 staff members, office manager and 4 directors
- Answered phones, directed calls, and relayed detailed messages
- Performed various administrative duties such as faxing, filing, and scanning documents.
Education
Grace Institute
B. B Coke High School
Skills
- Meticulous attention to detail
- Customer Service
- Adaptability and Flexibility
- Effective Communication
Timeline
FPA Access Center-Depts of EP, ENT, PED Cardiology
Mount Sinai Hospital
06.2023 - Current
Williams Lea
@ Shearman & Sterling LLP
04.2018 - 06.2023
Grace
Institute
09.2017 - 02.2018
Grace Institute
B. B Coke High School
Similar Profiles
Cynthia John-OgamCynthia John-Ogam
Registered Nurse- Operating Room at Mount Sinai Health System: The Mount Sinai HospitalRegistered Nurse- Operating Room at Mount Sinai Health System: The Mount Sinai Hospital
Robert ReillyRobert Reilly
Emergency Staff Nurse at Sinai Health, Mount Sinai HospitalEmergency Staff Nurse at Sinai Health, Mount Sinai Hospital
Osvaldo MezaOsvaldo Meza
Revenue Cycle Reimbursement Analyst at Sinai Health System, Mount Sinai HospitalRevenue Cycle Reimbursement Analyst at Sinai Health System, Mount Sinai Hospital
Janaria BaniquedJanaria Baniqued
Clinical Nurse Coordinator at Sinai Health System, Mount Sinai HospitalClinical Nurse Coordinator at Sinai Health System, Mount Sinai Hospital
Allison Krause, BSN, RN AMB-BCAllison Krause, BSN, RN AMB-BC
RN EP Cardiology at Baptist Health Heart & VascularRN EP Cardiology at Baptist Health Heart & Vascular