Alegna Walton
Fort Worth,TX
Summary
Dedicated healthcare professional committed to delivering exceptional patient satisfaction and experiences. Strong advocate for value-based care models, emphasizing adherence to the six aims of healthcare: safety, timeliness, effectiveness, efficiency, equity, and patient-centered. Proven ability to foster positive relationships with patients and colleagues, ensuring a collaborative and compassionate care environment. Passionate about enhancing healthcare quality and accessibility for all.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Legent Outpatient Surgical Facility
09.2025 - Current
- Welcoming patients and caregivers and inputting essential information into a computer database.
- Capture insurance details and acquire treatment pre-approval when required.
- Delivering data to insurance companies to support billing processes.
- Calculating and managing payments, crediting accounts appropriately
- Focusing on patient care to guarantee timely treatment for critical cases.
- Manage paper and electronic medical records, ensuring timely updates.
- Assisting with checkout, ensuring patients receive post-treatment instructions.
- Managed patient registration processes to ensure accurate data collection and compliance with facility protocols.
Patient Access Specialist
MMC- Cencora
09.2024 - 03.2025
- Coordinated insurance verifications and authorizations for patient services.
- Resolved patient and provider inquiries and complaints in a professional manner, enhancing patient satisfaction.
- Maintained accurate patient records and updated demographic information in the electronic health record system.
- Maintained patient confidentiality and adhered to HIPAA regulations while handling sensitive information.
- Collaborated with healthcare providers and departments to streamline communication and resolve patient inquiries.
- Conducted follow-up calls to patients to confirm eligibility and provide additional information about services.
Front Office Coordinator
Ideal Dental.
11.2023 - 08.2024
- Managed front desk operations and provided excellent customer service in a fast-paced environment.
- Scheduled and coordinated patient appointments, and greeted visitors with professionalism.
- Handled incoming and outgoing mail, faxes, and packages, ensuring timely delivery and organization.
- Assisted with administrative tasks such as data entry, record keeping, and report preparation.
Part-Time Sales Supervisor
Designer Shoe Warehouse.
09.2023 - 11.2023
- Responsible for opening and closing procedures, including cash handling and security.
- Developed and implemented strategies to increase store sales.
- Collaborated with store manager to analyze sales trends and adjust inventory levels.
- Trained and supervised a team of sales associates to enhance customer service.
Part Time Sales Associate
Designer Shoe Warehouse.
07.2021 - 09.2023
- Assisted customers with product selection and provided excellent customer service.
- Processed transactions and maintained accurate records of sales.
- Worked as a Fashion Consultant in a high-volume retail environment.
- Collaborated with team members to achieve sales targets and maintain a positive store environment as a Sales Associate.
Clinical Coordinator
Northwest Physical Therapy Clinic.
02.2023 - 07.2023
- Developed and implemented care plans for patients with complex medical conditions.
- Provided direct patient care and support in various clinical settings.
- Managed electronic health records to ensure accuracy and compliance with regulatory standards.
- Coordinated and facilitated communication between healthcare providers, patients, and families.
Patient Care Associate
ICU New Mercy Hospital.
02.2023 - 05.2023
- Monitored vital signs and reported any abnormalities to medical staff.
- Provided compassionate care to patients with diverse medical needs.
- Managed patient intake procedures and assisted with medical exams.
- Supported needs of 12 patients a day in an intensive care setting.
Grant Implementation Assistant
Langston University.
10.2022 - 05.2023
- Managed and executed multiple grant projects, ensuring compliance with funding requirements.
- Developed and maintained relationships with grant funders and stakeholders.
- Provided accurate and timely reports on grant program outcomes.
- Conducted research to identify potential grant opportunities and funding sources.
- Collaborated with cross-functional teams to develop grant proposals and budgets.
Senior Lead Resident Assistant
Langston University.
05.2022 - 09.2022
- Managed building operations and supervised staff at university dormitory.
- Planned and executed community-building activities for residents.
- Facilitated conflict resolution among residents and provided support for personal development.
- Conducted regular inspections to ensure compliance with university policies.
Resident Assistant
Langston University.
07.2021 - 05.2022
- Facilitated conflict resolution and mediation among residents.
- Organized and led educational and social activities to promote a positive living environment.
- Provided support and guidance to residents in areas of personal development.
- Developed educational programming that encouraged personal growth and academic success among residents.
- Monitored community dynamics, proactively addressing issues to maintain a positive living environment.
Education
Bachelor of Healthcare Administration - Minor in Management
Langston University
Langston, OK05.2023
Skills
- Skilled in Microsoft Office tools
- Medical Terminology
- Proficient in both written and oral communication
- Proficient in strategic planning
- EHR software navigation
- Insurance eligibility verification
- Coordinating treatment plans
- Meticulous attention to detail
- Commitment to professional standards
- Detail-oriented data management
- HIPAA regulations adherence
- Insurance verification
- Professional phone and email communication
- Registration and admissions
- Insurance claims processing
- Medical billing and coding
Timeline
Patient Access Representative
Legent Outpatient Surgical Facility
09.2025 - Current
Patient Access Specialist
MMC- Cencora
09.2024 - 03.2025
Front Office Coordinator
Ideal Dental.
11.2023 - 08.2024
Part-Time Sales Supervisor
Designer Shoe Warehouse.
09.2023 - 11.2023
Clinical Coordinator
Northwest Physical Therapy Clinic.
02.2023 - 07.2023
Patient Care Associate
ICU New Mercy Hospital.
02.2023 - 05.2023
Grant Implementation Assistant
Langston University.
10.2022 - 05.2023
Senior Lead Resident Assistant
Langston University.
05.2022 - 09.2022
Part Time Sales Associate
Designer Shoe Warehouse.
07.2021 - 09.2023
Resident Assistant
Langston University.
07.2021 - 05.2022
Bachelor of Healthcare Administration - Minor in Management
Langston University