TASHA BEAUDOUIN
Brooklyn,NY
Summary
Meticulous Office Coordinator professional with over five years of experience in maximizing office workflow efficiency, developing effective filing systems, and providing administrative operational support. Skilled Intake Scheduler/Coordinator with a proven history in the healthcare field. Skilled in administrative work, consumer communication, and team leadership.
Overview
19
19
years of professional experience
Work History
Scheduling Coordinator II- FPA Access Center
Mount Sinai Health System
New York, NY
07.2024 - Current
- Scheduling, rescheduling, and canceling appointments and follow-ups for diagnostic, molecular, and interventional radiology procedures.
- I Verifying patient insurance coverage, ensuring necessary referrals, and obtaining pre-authorizations before appointments.
- Updating patient demographics in the system, sending reminder calls, and acting as a liaison between patients, physicians, and technologists.
- Workflow Optimization: Managing complex, high-volume schedules to improve efficiency and reduce wait times.
Faculty Group Practice Secretary Intake/Scheduler Plastic Surgery
NYU Langone Health
New York, NY
04.2022 - 06.2024
- Partners with leadership to maintain effective operations at the practice by providing administrative support to front desk, administrative staff, and clinical staff
- Serves as a liaison between administrative staff and clinicians to ensure effective service for patients
- Maintains workload statistics by entering data into the referral tracking system, work queue and other data for departmental records to maximize the employee productivity
- Serves as a lead in front desk operations by being the primary trainer and supporting the onboarding of new front desk employees
- Responsible for Pre-authorizations and Certifications of surgical procedures by ensuring completion of claim documentation and processing reimbursements effectively
- Optimizes provider schedules and patient access by establishing and maintaining efficient scheduling templates
- Promotes a positive patient experience throughout all patient interactions in person or by phone
Administrative Support Assistant
Concorde Medical Group Partners with Northwell Health
New York, NY
01.2021 - 04.2022
- Collaborated in performing diversified clerical duties related to the operational needs of the office/department such as retrieving patients’ medical records and file scanned reports
- Promoted excellence in patient experience by reinforcing best practices and escalating issues as appropriate
- Coordinated and participates in regular staff meetings and performance reviews
- Effectively communicated daily and weekly goals with team members and other staff which boosted overall work performance
- Appropriately scheduled patients’ appointments using an electronic medical record system
Customer Service Agent – Ticketing/Gates
Delta Air Lines – John F. Kennedy/LaGuardia Airport
New York, NY
06.2015 - 12.2020
- Managed the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation
- Delivered solutions to customers regarding issues or concerns pertaining to Delta Airlines
- Applied Delta’s safety policies and procedures in daily operations
Cash Manager/Cashier
Gourmet Garage Supermarket
New York, NY
06.2013 - 05.2015
- Trained new employees and settle cash in the vault at the end of the day’s operation
- Operated the Point-of-Sale system efficiently and accurately
- Provided prompt and courteous service to the consumers shopping with us
Teller
Family Financial Check Cashing
Brooklyn, NY
03.2011 - 04.2013
- Issued Western Union and Money Order transactions.
- Processed the exchange of utility bill payments, lottery sales, and EBT issuance.
- Learned great customer service skills through daily customer interaction
Teller
Pay-O-Matic
Brooklyn, NY
05.2007 - 02.2011
- Managed the Point-of-Sale System accurately
- Processed utility bill payment transactions
- Carefully verified the transfer of customer’s checks that were looking to be fulfilled
- Processed Western Union/Money Order Transactions
Education
Surgical Technology - undefined
State University of New York, Downstate Medical Center
Brooklyn, NY12.2009
Liberal Arts - undefined
Kingsborough Community College, CUNY
Brooklyn, NY05.2003
Skills
- Computer: Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Emotional Intelligence, superb Customer Service, Time Management, and Bilingual in Haitian Creole
Websites
Timeline
Scheduling Coordinator II- FPA Access Center
Mount Sinai Health System
07.2024 - Current
Faculty Group Practice Secretary Intake/Scheduler Plastic Surgery
NYU Langone Health
04.2022 - 06.2024
Administrative Support Assistant
Concorde Medical Group Partners with Northwell Health
01.2021 - 04.2022
Customer Service Agent – Ticketing/Gates
Delta Air Lines – John F. Kennedy/LaGuardia Airport
06.2015 - 12.2020
Cash Manager/Cashier
Gourmet Garage Supermarket
06.2013 - 05.2015
Teller
Family Financial Check Cashing
03.2011 - 04.2013
Teller
Pay-O-Matic
05.2007 - 02.2011
Surgical Technology - undefined
State University of New York, Downstate Medical Center
Liberal Arts - undefined
Kingsborough Community College, CUNY