Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

Kimbra Rhodes

Conway,AR

Summary

Results-oriented Sales Associate with extensive expertise in customer engagement, product knowledge, and inventory management. Proven track record of enhancing customer relationships and driving sales growth while maintaining a high level of service excellence. Strong interpersonal skills enable effective resolution of customer complaints, contributing to positive team dynamics and overall customer satisfaction. Committed to leveraging sales acumen to achieve ambitious career goals in a challenging retail environment.

Overview

5
5
years of professional experience

Work History

Barista Shift Supervisor

7Brew Coffee
Conway, AR
11.2022 - Current
  • Managed opening and closing procedures, ensuring efficient operation of the coffee shop.
  • Greeted guests with pleasant smile and superior customer service.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Ensured compliance with health department regulations related to food handling practices.
  • Resolved customer complaints in a polite and professional manner.
  • Assisted in the development of new menu items, contributing to innovation and variety.
  • Received payments from customers and returned correct change when necessary.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Provided support during peak hours by running drinks or helping out on the register.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.

Cashier

Target
Conway, AR
07.2022 - 11.2022
  • Handled customer complaints in a professional manner.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Processed credit card transactions quickly and securely.
  • Collected payments and provided accurate change.
  • Prepared merchandise for purchase or rental.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Sales Associate

Buckle
Conway, AR
09.2021 - 06.2022
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Handled customer complaints in a professional manner.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Processed credit card transactions quickly and securely.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Recommended, selected and located merchandise based on customer desires.
  • Assisted customers with product selection, sizing and styling.
  • Prepared merchandise for purchase or rental.
  • Conducted inventories on a regular basis to track stock levels.

Sales Associate

Walmart
Russellville, AR
10.2019 - 07.2021
  • Handled customer complaints in a professional manner.
  • Offered customers carry-out service at completion of transaction.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Oversaw operations of special service desk and enabled quick resolution of issues.

Education

High School Diploma -

Pottsville High School
Pottsville, AR
05-2021

Bachelor of Science - Criminology

University of Central Arkansas
Conway, AR
05-2025

Associate of Science - Psychology

University of Central Arkansas
Conway, AR
05-2025

Skills

  • Upselling
  • Retail loss prevention
  • Excellent communication skills
  • Customer service
  • Guest relations
  • Sales goals attainment
  • Client retention strategies
  • Policy and procedure adherence
  • Multi-tasking strength
  • Hospitality and accommodation
  • Positive and professional
  • Cash handling
  • Reliable and punctual
  • Contact follow-up
  • Sales training
  • Outgoing personality
  • Professional demeanor

Accomplishments

  • I graduated in the top 10 of my high school class, along with honors, and a 4.0 GPA
  • I maintained a busy schedule through school and received honors in many clubs such as BETA and FCCLA in high school.

Affiliations

  • I maintain a busy schedule, working full-time hours in college alongside a near full-time job at my current place of employment, 30 to 35 hours during classes, and 40 hours outside of college hours

References

References available upon request.

Timeline

Barista Shift Supervisor

7Brew Coffee
11.2022 - Current

Cashier

Target
07.2022 - 11.2022

Sales Associate

Buckle
09.2021 - 06.2022

Sales Associate

Walmart
10.2019 - 07.2021

High School Diploma -

Pottsville High School

Bachelor of Science - Criminology

University of Central Arkansas

Associate of Science - Psychology

University of Central Arkansas

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Kimbra Rhodes