Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimerya Fox

Allen,Tx

Summary

Skilled human resources, customer service and administrative professional with data entry and organizational skills acumen. Exceptional at adapting to new situations while remaining coachable, communicative, and efficient.

Overview

9
9
years of professional experience

Work History

Retention Agent

Geico
01.2022 - Current
  • Achieved top results at orientation resulting in a 4 week promotion
  • Retain business by analyzing customer feedback
  • Implement strategies to retain.

Service Agent

Geico
01.2021 - 01.2022
  • Expertly resolved customer conflicts
  • Addressed customer grievances and streamlined referral and transfer process.

Manager Assistant

Enterprise
01.2018 - 01.2020
  • Managed the efforts of branch employees
  • Provided a high level of customer service, including management of the rental counter, customer flow, and telephone service
  • Developed and implemented branch operational plan
  • Managed a car wash port and overseeing daily operations.

Receptionist

Police station
01.2015 - 01.2018
  • Displayed tactical skills such as processing reports and maintaining department files and records
  • Provided succinct attention to detail while juggling multiple duties.

Dorm Manager

Texas Southern University
01.2015 - 01.2017
  • Significantly increased morale among residents at Texas Southern University
  • Received a Resident Assistant Award for organizing activities that boosted effective transitioning of students from home life to college
  • Coordinated efforts to facilitate students' adjustment to college life.

Summer Intern

Minority Business News Texas
05.2015 - 08.2015
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Entered client information into customer management systems to streamline magazine subscribers


Education

Bachelors of Arts in Communication - Public Affairs

Texas Southern University
Houston,
05.2018

High School Diploma -

Allen High School
Allen, TX
06.2014

Skills

Teamwork and Collaboration

Adaptive Learner

Problem-Solving

Multitasking and Organization

Goal-oriented mindset

Interpersonal Communication

Creative and Innovative

Microsoft Suite Proficiency

Project Management

Data Entry

Customer Management Database

Timeline

Retention Agent

Geico
01.2022 - Current

Service Agent

Geico
01.2021 - 01.2022

Manager Assistant

Enterprise
01.2018 - 01.2020

Summer Intern

Minority Business News Texas
05.2015 - 08.2015

Receptionist

Police station
01.2015 - 01.2018

Dorm Manager

Texas Southern University
01.2015 - 01.2017

Bachelors of Arts in Communication - Public Affairs

Texas Southern University

High School Diploma -

Allen High School

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Kimerya Fox