Kimesha McKeithan
Willingboro,NJ
Summary
Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service. Several years experience in customer service. Excellent skills with the following: answering phones, scheduling appointments, providing benefits, handling correspondence, and laboratory services. Demonstrated the ability to work well with co-workers, managers, and able to work alone. Proficient with Microsoft Office programs and use of database programs. Strong ability to communicate effectively and clearly. Established the skill to work in a busy clinic, office and a multi-program environment. Completed Certified Medical Assistant program in high standing.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Horizon Blue Cross Blue Shield NJ
Pennington, NJ
08.2010 - Current
- Responsible for responding to inquiries of members concerning insurance benefits, claims, precertification’s, authorizations, and predeterminations.
- Inform policies and procedures to members.
- Communicate with Health Care professionals to resolve issues.
- Perform various tasks as and when needed.
- Utilize software applications: Nasco, TPX, UCSW, NCOMPASS, NASCO eFDE and Lotus Notes.
- Resolved customer inquiries via phone and email, ensuring timely responses and high satisfaction levels.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Patient Care Representative
American Women’s Services
Voorhees, NJ
03.2010 - 08.2010
- Assist patients with any inquires regarding abortion procedures or basic gynecological services.
- Detailed oriented, compassionate and knowledgeable about HIPPA.
- Posses’ computer skills, filing, and faxing.
- Conduct patient evaluations.
- Schedule appointments and verify insurance information.
Certified Medical Assistant
Legal Medical Staffing
Cherry Hill, NJ
11.2009 - 03.2010
- Responsible for keeping care of treatment rooms.
- Measure vital signs.
- Finger sticks and glucose testing.
- Perform EKG’s.
- Filing patients’ records and faxing prescriptions.
- Other routine duties as needed.
Patient Care Technician
Barnert Hospital
Paterson, NJ
03.2007 - 04.2008
- Interview patients, measure vital signs such as: pulse rate, temperature, blood pressure, weight, and record information on patients’ charts.
- Prepare rooms for examination of patients.
- Key data into computer to maintain hospital and patient records.
- Assisted nursing staff in patient care activities, ensuring comfort and safety during procedures.
- Maintained cleanliness and organization of patient areas, adhering to infection control protocols.
Blue Cross/Blue Shield Customer Service Rep.
Harte-Hanks Response Management
Pennsauken, NJ
08.2000 - 01.2007
- Exploring knowledge of various plans and explaining them to members.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Making sure all information given is accurate and up to date.
- Totaling up average yearly cost of their expenditures along with drug and hospital coverage.
- Listening and seeking solutions to customers’ complaints.
- Directing senior citizens to other areas of Blue Cross for medical and financial support.
- Using software applications: Z-Scope, Destination RX, and Pega.
Education
Diploma/Certificate - Certified Medical Assistant
Prism Career Institute
Cherry Hill, NJ01-2009
Hiatus - Pre-Nursing
Camden County College
Camden, NJ01-2004
Diploma - Allied Health
Faith Christian Academy
Glassboro, NJ01-2001
Skills
- Problem resolution
- Team collaboration
- Complex Problem-solving
- Customer support
- Product knowledge
Accomplishments
- Provided white glove service with resolving members inquires on first call basis. Which in turn led to astonishing stats with agent post call survey and first call resolution. I stand firm on consistently meeting performance goals.
Certification
- Certified Clinical Medical Assistant (CCMA), (2009)
- Certified Phlebotomy Technician (CPT), (2009)
- Certified Electrocardiograph Technician (CET), (2009)
- CPR/First Aid Certification (2009)
Pharma Account Recognitions
Annual accolades meet for reaching quota with the white glove services that's being provided.
Timeline
Customer Service Associate
Horizon Blue Cross Blue Shield NJ
08.2010 - Current
Patient Care Representative
American Women’s Services
03.2010 - 08.2010
Certified Medical Assistant
Legal Medical Staffing
11.2009 - 03.2010
Patient Care Technician
Barnert Hospital
03.2007 - 04.2008
Blue Cross/Blue Shield Customer Service Rep.
Harte-Hanks Response Management
08.2000 - 01.2007
Diploma/Certificate - Certified Medical Assistant
Prism Career Institute
Hiatus - Pre-Nursing
Camden County College
Diploma - Allied Health
Faith Christian Academy