Kimesha Parramore

• Interviewed and mentored new call center representatives on customer service policies, procedures and best practices
• Demonstrated strong problem-solving skills to resolve customer issues quickly and efficiently
• Ensured customer loyalty and satisfaction through excellent customer service
• Assisted patients in understanding their health insurance plans and navigating the reimbursement

process

• Used customer relationship management (CRM) systems to accurately track and manage customer

data

• Resolved customer complaints in a timely and satisfactory manner.
• Collaborated with pharmacy staff to ensure smooth daily operations
• Reported any adverse drug reactions to the pharmacist
• Accurately filled prescriptions and maintained patient records in accordance with state and federal regulations

• Managed package delivery routes and adjusted as needed to ensure on-time delivery
• Utilized GPS to accurately locate delivery addresses
• Maintained a professional attitude and demeanor when interacting with customers
• Adhered to all traffic laws and regulations, ensuring safety for all customers and pedestrians
• Received daily delivery instructions and route assignments from dispatch.

• Resolved customer complaints and disputes in a timely and effective manner, resulting in improved customer satisfaction
• Collaborated with other departments to resolve billing and invoicing issues
• Managed customer accounts, ensuring that billing and payment information was accurate and up-to-date
• Monitored customer feedback and identified areas for improvement