Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Why Consider Me?
Generic
Kimi-Kali Jones
Open To Work

Kimi-Kali Jones

Human Resources/Administration
Willis,MI

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Administrative/Human Resources AssistantHuman Resources CoordinatorCustomer Service RepresentativeAuditorHuman Resources Generalist

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Willis, MI, USAnn Arbor, MIDetroit, MIYpsilanti, MIBelleville, MI
Open to relocation: No

Salary Range

65000/yr - 100000/yr

Important To Me

Career advancementCompany CultureHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing

Summary

Meticulous and highly organized professional with over 25 years of combined diverse experience in customer service, compliance, human resources and administration. Eager to leverage extensive skills in human resources and customer service operations to enhance employee satisfaction and streamline HR processes. Ability to identify challenges and implement effective solutions. Expertise includes human resource management; recruiting, interviewing, post-hire onboarding, document preparation and tracking, unemployment appeals, leadership, project management, orientation, training, auditing, and administrative support. Proficient in Microsoft Office Suite and Paylocity, providing a strong technological foundation to support innovative human resources and customer service experiences.

Overview

25
25
years of professional experience

Work History

Administrative/Human Resources Assistant

Gretchen's House Administrative Office
Ann Arbor, MI
01.2025 - Current
  • Assist in recruitment functions; supporting the Personnel Director.
  • Support the Personnel Director with interviewing, hiring and termination processes.
  • Responsible for new hire onboarding and orientations.
  • Oversee employee trainings; coordinating with external organizations.
  • Manage unemployment activities while overseeing protest/appeal operations.
  • Support the Executive Director & Personnel Director in strategic planning sessions focused on organizational development and growth.
  • Collaborate with Payroll, resolving issues in a timely manner.
  • Develop, monitor and analyze employee satisfaction survey results.
  • Answer phone calls efficiently, facilitating clear communication.
  • Record and distribute executive meeting minutes
  • Assist in organizing company-wide events for team building purposes, boosting overall morale amongst employees.

Senior Unemployment Insurance Auditor

State of Michigan/Dept. of Labor
Detroit, MI
12.2019 - 04.2024
  • Operated as the Senior Lead Auditor; supervised/overseen audits of department employees.
  • Responsible for developing and assigning work assignments.
  • Planned and facilitated weekly team meetings.
  • Supported the Program Manager with assignment planning, report preparation, and employee performance reviews.
  • Developed and executed evaluation surveys and performance reviews.
  • Supported development of training programs for new employees.
  • Maintained professional knowledge by attending on-going organization and leadership trainings/workshops.

Unemployment Insurance Analyst

State of Michigan/Dept of Labor
Detroit, Michigan
03.2015 - 12.2019
  • Performed audits on denied and paid benefits to assess accuracy of benefits/payments.
  • Performed investigations; consulting claimants, employers, and external affiliates to ensure accurate benefits and charges.
  • Evaluated data and provided recommendations for changes.
  • Collaborated within multiple internal and external quality control teams.
  • Facilitated communication between state and federal agencies.

Unemployment Insurance Examiner

State of Michigan/Licensing & Regulatory
Detroit, Michigan
01.2009 - 03.2015
  • Assisted customers with filing unemployment insurance claims over the telephone and online.
  • Examined unemployment insurance claims to assure proper separations, benefits, and denials.
  • Administered collection efforts, reassessment of charge functions, and management of payment adjustments and restitution.
  • Generated comprehensive reports by gathering, analyzing, and synthesizing data.

Education

Master of Management - Human Resources Management

University of Phoenix
Arizona City, AZ
08-2008

Bachelor of Arts - Sociology, Social Work

Western Michigan University
Kalamazoo, MI
04-1999

Skills

  • Customer Service
  • Compliance audit facilitation
  • Check processing and cash handling
  • Mail processing
  • Employee onboarding
  • Inventory management
  • Documentation preparation
  • Employee training
  • Staffing coordination
  • Recruitment and Retention
  • Scheduling
  • Office administration

Timeline

Administrative/Human Resources Assistant

Gretchen's House Administrative Office
01.2025 - Current

Senior Unemployment Insurance Auditor

State of Michigan/Dept. of Labor
12.2019 - 04.2024

Unemployment Insurance Analyst

State of Michigan/Dept of Labor
03.2015 - 12.2019

Unemployment Insurance Examiner

State of Michigan/Licensing & Regulatory
01.2009 - 03.2015

Master of Management - Human Resources Management

University of Phoenix

Bachelor of Arts - Sociology, Social Work

Western Michigan University

Why Consider Me?

As your choice, you will find that I bring the right blend of experience, initiative, and collaborative energy to help your team succeed. I’m someone who steps in, understands what needs to be done, and follows through with consistency and care. I take pride in producing high‑quality work, supporting colleagues, and contributing to a positive, productive environment where everyone can excel. In addition, I bring a positive attitude, and a bright disposition!

Kimi-Kali JonesHuman Resources/Administration