Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Kimi Armelle Zambo
Seattle,WA
Summary
Overview
6
years of professional experience
1
Certification
Work History
American Airlines Group (ENVOY)
Flight Attendant
08.2022 - Current
Job overview
- Demonstrating ability to communicate clearly and effectively
- Assisting passengers with special needs, including unaccompanied minors
- Ensuring passengers compliance with all safety requirements and federal regulations
- Caring for and assisting ill, injured, and incapacitated passengers and administer first aid in compliance with government and company regulations
- Adapting to schedule changes, flight delays and answering questions for passengers regarding changes
- Responding to a variety of emergency and non-emergency situations.
Kimi's Boutique
Owner/Founder
05.2020 - Current
Job overview
- Responsible for making profit, and in charge of branding, marketing, hiring staff and cash flow
- Prepare business strategies, buying merchandise, managing inventory
- Fulfill, ship online order and update customers
- Participate in online forums or conferences to stay abreast of online retailing trends, techniques, or security threats
- Design customer interface of online storefront, using web programming.
Cigna (SITEL)
Customer Service Associate
03.2022 - 07.2022
Job overview
- Handled and facilitated outbounds calls from/to patients inquiring about their home delivery benefit
- Identified patient needs and presented savings and convenience of receiving medications via home delivery
- Advocated for the member patient by placing phone calls, fax to physician's office to obtain prescriptions and forward to pharmacy fulfillment
- Resolved questions and/or issues preventing shipment of an order
- Adapted in dynamic work environment, learn quickly and solved problems.
Egl Talon Transportation LLC
Manager of Operations
11.2021 - 03.2022
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
GUCCI (SITEL)
Client Advisor
10.2020 - 01.2021
Job overview
- Adhered to Gucci image standards and guidelines; follow all company policies and procedures
- Outstanding luxury selling behavior
- Ability to discuss with client and give advice on general trends in the fashion world
- Tackled customer challenged with curiosity, enthusiasm and empathy
- Captured meaningful customer data according to the company tools (CRM)
- Accuracy and attention to detail
- Assisted French speaking clients.
Telus International (JUUL)
Customer Service & Support Representative
04.2019 - 03.2020
Job overview
- Assisted customers with new orders
- Educated customers on how to use the device
- Provided technical troubleshooting
- Maintained customer satisfaction & loyalty
- Multi-channel (email, chat and voice)
- Assisted French speaking customers.
Kohl's
Sales Associate / Cashier
07.2018 - 02.2019
Job overview
- Understood basic sales principles and customer service practices
- Worked as a part of a team and take initiative independent of direct supervision
- Multitasked while being attentive to customers
- Worked a variety of hours, which included early mornings, evening, weekends and overnight shifts
- Stored items on shelves according to company procedures.
Wendy's
Fast Food Worker/ Cashier
07.2018 - 02.2019
Job overview
- Took necessary steps to meet customers' needs and effectively resolved food or service issues
- Communicated clearly and positively with co-workers and management
- Carefully maintained sanitation, health and safety
- Closely followed standard procedures for safe food preparation, assembly and presentation
- Managed the cash register accurately.
Education
SUNY OrangeNewburgh, NY
Accounting from Accounting And Business Management
12.2018
University Overview
College des Laureats
High School Diploma
06.2012
University Overview
Skills
- Strong Work Ethic
- Reliability and punctuality
- Hospitality service expertise
- Food and Beverage Service
- Safety Procedures
- Public Speaking
- Emergency Procedures
- Verbal and written communication
- Cultural Awareness
- Leadership Qualities
- Interpersonal communications
- Cleanliness and sanitation
- Brand Promotion
- Training and coaching
- Technical aptitude
- Detail Oriented
- Decision-Making
- Creative Thinking
- Sales and Marketing
Awards
Awards
- Perfect attendance award
- Work related award (Employee of the month)
- Honor roll inclusion for high grades (Business and Mathematics)
Projects
Projects
Customized lip gloss tubes and boxes Website designer Marketing project managerCertification
- Flight attendant certificate, American Airlines Group - 09/06/2022
- Text Crisis Line Counselor - 02/20/2024
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Flight Attendant
American Airlines Group (ENVOY)
08.2022 - Current
Customer Service Associate
Cigna (SITEL)
03.2022 - 07.2022
Manager of Operations
Egl Talon Transportation LLC
11.2021 - 03.2022
Client Advisor
GUCCI (SITEL)
10.2020 - 01.2021
Owner/Founder
Kimi's Boutique
05.2020 - Current
Customer Service & Support Representative
Telus International (JUUL)
04.2019 - 03.2020
Sales Associate / Cashier
Kohl's
07.2018 - 02.2019
Fast Food Worker/ Cashier
Wendy's
07.2018 - 02.2019
SUNY Orange
Accounting from Accounting And Business Management
College des Laureats
High School Diploma
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