Kimikka Hawthorne
Phoenix,AZ
Summary
Detailed oriented Payroll Implementation Consultant with 3 years of experience successfully delivering payroll system setups, client onboarding,and end user training. Known for translating complex payroll systems into accessible learning experiences. Seeking to bring this expertise into a Learning Consultant role at ADP to help new hires thrive from day one.
Overview
9
9
years of professional experience
Work History
Implementation Consultant, Payroll
Automatic Data Processing, ADP
04.2022 - Current
- Implemented and configured ADP Payroll System for 60+ clients across multiple industries, ensuring compliance with local, state, and federal regulations.
- Led Onboarding sessions and delivered virtual trainings for HR/Payroll admins on system navigation,reporting and payroll processing
- Collaborated with cross functional teams (sales, service) to ensure seamless transitions post go-live
- Ensured seamless data migration, developing comprehensive data mapping plans to support accurate transfer between systems.
Mobile Technical Support Representative
Comcast
07.2016 - 09.2019
- Provided assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Used ticketing systems to manage and process support actions and requests.
Education
Associate of Applied Science - Criminal Justice
Brown Mackie College, US
Tucson06-2012
Skills
- Experience with ADP Workforce Now
- Implementation of payroll solutions
- User Documentation & Job Aids
- Cross- Functional Communication
- Client Onboarding & Training
- Client training
Timeline
Implementation Consultant, Payroll
Automatic Data Processing, ADP
04.2022 - Current
Mobile Technical Support Representative
Comcast
07.2016 - 09.2019
Associate of Applied Science - Criminal Justice
Brown Mackie College, US
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